Room Service Order Taker

Loews Hotels•Coral Gables, FL

1d•Onsite

About The Position

Loews Coral Gables Hotel is seeking a service-driven Room Service Order Taker to create memorable in-room dining experiences with precision and warmth. This role involves being the voice behind the phone, guiding guests through menus, upselling with confidence, and ensuring every detail is perfect. The position blends efficiency with hospitality, delivering seamless coordination between guests, kitchen, and service teams to exceed expectations. Loews Hotels & Co operates iconic hotels and resorts across the U.S., fostering a culture where growth and belonging are paramount, and team members are valued for their individuality and aspirations.

Requirements

Knowledge of food and beverage terminology, ability to learn upselling and order taking procedures.
Exceptional guest service and telephone skills.
Computer skills, ability to operate basic office equipment.
Effective organizational and communications skills.
Ability to multitask and work efficiently in a fast-paced environment.
Ability to work flexible schedule to include weekends and holidays.

Nice To Haves

Hospitality Enthusiast: You thrive on creating exceptional guest experiences and take pride in every interaction.
Clear Communicator: Your phone presence is polished, and you convey information with clarity and professionalism.
Detail-Oriented Multitasker: You manage multiple orders and priorities without missing a beat.
Calm Under Pressure: Fast-paced environments energize you, and you stay composed when challenges arise.
Collaborative Team Player: You work hand-in-hand with kitchen and service teams to deliver flawless results.
Veterans and military spouses encouraged to apply.

Responsibilities

Answer incoming calls promptly and courteously, following Loews Hotels’ service standards.
Accurately record food and beverage orders in the POS system and confirm details with guests.
Provide menu guidance, suggest enhancements, and highlight specials to elevate the guest experience.
Coordinate with kitchen, bar, and room service attendants to ensure timely and accurate delivery.
Handle special requests, dietary needs, and additional amenities with care and professionalism.
Maintain organized logs of orders, calls, and special instructions.
Assist with inventory tracking for menus, promotional materials, and supplies.
Address guest concerns and resolve issues or escalate when necessary.
Regular attendance in conformance with standards.
May be required to work varying schedules to reflect business needs.
Required to attend all mandatory training sessions and meetings.
Perform other duties as assigned.