Room Service Operator - Food & Nutrition Services - Hopewell - Part Time - Varied Shifts

Capital Health (US)

1d•Onsite

About The Position

Assists the department in the clerical aspects of preparation for patient meal service through accurate menu processing and assisting patients with menu selection. Operates Room Service computerized menu system to receive patient/family initiated meal requests. Generates and reviews computer meal period reports to determine which patients have not ordered for the meal period. Assists patients with telephone call backs or personal visitation as needed while ensuring adherence to all diet orders. Answers telephone promptly and appropriately with designated script. Maintains a pleasant and helpful attitude throughout the menu item selection process. Educates patient on basics of current Diet order. Assists patient in menu item selections according to Diet specifications. Acts as the Food & Nutrition Department liaison with the Nursing Staff on each unit. Communicates professionally, courteously and professionally with Staff at all times. Enters accurately and timely, all new diet orders upon admission. Updates all diet order changes throughout the day efficiently and accurately. Maintains and updates Room Service menu ordering system as needed. Coordinates processing of AM and PM nourishment orders including printing the labels. Process orders for patient requested nourishments. Processes orders for all tube feedings and oral supplements according to established procedures.

Requirements

High School Diploma or GED preferred.
Knowledge of modified diets preferred.
Bilingual (English and Spanish) required.
Basic Computer skills.
Ability to write, read English.
Excellent interpersonal and communication skills.
Able to communicate clearly both verbally and in writing.
Friendly demeanor and customer focused.

Responsibilities

Operates Room Service computerized menu system to receive patient/family initiated meal requests.
Generates and reviews computer meal period reports to determine which patients have not ordered for the meal period.
Assists patients with telephone call backs or personal visitation as needed while ensuring adherence to all diet orders.
Answers telephone promptly and appropriately with designated script.
Maintains a pleasant and helpful attitude throughout the menu item selection process.
Educates patient on basics of current Diet order.
Assists patient in menu item selections according to Diet specifications.
Acts as the Food & Nutrition Department liaison with the Nursing Staff on each unit.
Communicates professionally, courteously and professionally with Staff at all times.
Enters accurately and timely, all new diet orders upon admission.
Updates all diet order changes throughout the day efficiently and accurately.
Maintains and updates Room Service menu ordering system as needed.
Coordinates processing of AM and PM nourishment orders including printing the labels.
Process orders for patient requested nourishments.
Processes orders for all tube feedings and oral supplements according to established procedures.

Benefits

Medical Plan
Prescription drug coverage & In-House Employee Pharmacy
Dental Plan
Vision Plan
Flexible Spending Account (FSA) - Healthcare
FSA - Dependent Care
Retirement Savings and Investment Plan
Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance - Less than 10 years of service - $5,000
Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance - 10+ years of service - $10,000
Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
Disability Benefits – Short Term Disability (STD)
Employee Assistance Program
Commuter Transit
Commuter Parking
Supplemental Life Insurance - Voluntary Life Spouse
Voluntary Life Employee
Voluntary Legal Services
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Voluntary Identity Theft Insurance
Voluntary Pet Insurance
Paid Time-Off Program