Food Service Associate - Nutrition Services

Glens Falls Hospital•City of Glens Falls, NY

9d•Onsite

About The Position

Nutrition Services is looking to help you find your next great career as a Food Service Associate (Dietary Aide) here at Glens Falls Hospital! Your role as a Food Service Associate is instrumental in the assembly and delivery of meals for patients at Glens Falls Hospital. This position plays an important role in providing our patients the best possible experience during their stay by providing excellent customer service. If you are seeking a supportive role in fast-paced/dynamic work environment in a hospital setting, the opportunity is for you! In this position, you will be an important member of the nutrition services team. This team plays a crucial role in improving the overall patient and retail experience for those in our care by offering excellent customer service. In this position, you will also play a key role in helping to improve patient outcomes by listening carefully to each patient and customer’s dietary needs, and handling meal requests in a timely way.

Requirements

High school diploma/GED equivalent preferred
Customer service experience preferred
Experience in a healthcare-based dietary role highly preferred
Ability to handle patient/customer complaints and demands
Ability to work with many personalities, including employees, customers, and patients in a highly time structured environment
Ability to work productively in a fast-paced environment
Ability to learn general nutrition principles and special diet modifications within 7-10 days
Ability to maintain an organized work environment using proper rotation with food products
Ability to act as a role model
Able to work with institutional food service equipment

Responsibilities

Set up and serve food/supplies to the cafeteria customers while utilizing accurate portion control, adhering to recipes, and maintaining proper food handling
Interact directly with patients at the bedside to obtain menu selections
Assemble patient food trays according to computerized assembly tickets
Maintain appropriate par level of food and supplies for customers as well as daily unit/refrigerator floor stock
Perform daily sanitation procedures utilizing appropriate tools and products including ware washing and processing
Assist with setup, decorating, meal delivery and pickup for special functions (events, holidays, or theme functions) within the hospital
Respond to patient/customer satisfaction concerns and make appropriate decisions regarding suitable resolutions within the scope of the job
Occasionally clean and pick up all eating areas (tables, chairs, counters surrounding the cafeteria and kitchen)