Room Service Manager– Four Seasons Hotel Boston

Four Seasons Hotels and Resorts•Boston, MA

2d•Onsite

About The Position

Four Seasons Hotel Boston is seeking a dynamic and highly engaged leader to oversee its In‑Room Dining and Private Bar operations. This role is responsible for planning, organizing, and directing all aspects of the Room Service Department to ensure an exceptional guest experience. The ideal candidate is passionate about service excellence, thrives in a fast‑paced environment, and enjoys being a visible presence in the operation—building relationships, anticipating guest needs, and ensuring every detail reflects our signature standards. In this role, you will collaborate with Food & Beverage leadership and our culinary team to curate elevated in‑room dining offerings, design amenities, and uphold the quality of food, beverage, and presentation throughout our 24‑hour operation. You will oversee private bar services, “The Vault,” amenity programs, and additional F&B areas as needed, ensuring seamless coordination across departments. Strong financial acumen is essential, as this position manages labor, budgeting, purchasing, inventory, and quality control. We are looking for a leader who takes ownership—continuously assessing facilities, refining processes, and delivering an exceptional experience for guests and employees alike.

Requirements

Working knowledge of division operations.
Working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures.
Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
Ability to operate computer equipment and other food & beverage computer systems.
Reading, writing and oral proficiency in the English language.
Scheduled days and times may vary based on business need.

Responsibilities

Planning, organizing, and directing all aspects of the Room Service Department.
Ensuring an exceptional guest experience.
Collaborating with Food & Beverage leadership and the culinary team to curate elevated in-room dining offerings and design amenities.
Upholding the quality of food, beverage, and presentation throughout the 24-hour operation.
Overseeing private bar services, “The Vault,” and amenity programs.
Ensuring seamless coordination across departments.
Managing labor, budgeting, purchasing, inventory, and quality control.
Continuously assessing facilities and refining processes.