Room Service Coordinator

Four Seasons Hotels and Resorts•Santa Fe, NM

55d•Onsite

About The Position

Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our In-Room Dining (IRD) team- a coordinator who infuses enthusiasm into everything they do and shares our passion for service excellence! This role involves creating an exceptional IRD experience by warmly answering calls, taking accurate orders, handling guest requests, and supporting servers with tray setup. The coordinator will also maintain a clean, organized, and well-stocked IRD area, adapt quickly and multitask effectively, solve problems with professionalism, and accommodate special requests. Delivering excellence with attention to every detail and pride in your craft is essential, ensuring accuracy in the Micros system for flawless order execution. The role requires working collaboratively as a supportive team member committed to shared success, assisting the IRD team and other F&B outlets as needed.

Requirements

1+ years of service industry experience in Food & Beverage, preferably in a luxury hospitality environment
Current New Mexico Alcohol Serve and Food Handler certifications
Ability to lift/carry up to 30 lbs.
Ability to walk up and down stairs
Ability to drive a golf cart
Flexible schedule- availability to work evenings, weekends, nights, and holidays
US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location.

Nice To Haves

A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others
Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience
A collaborative team player who actively supports and encourages colleagues to achieve shared success

Responsibilities

Create an exceptional IRD experience by warmly answering calls, taking accurate orders, handling guest requests, and supporting servers with tray setup
Maintain a clean, organized, and well‑stocked IRD area
Adapt quickly and multitask effectively, solving problems with professionalism, accommodating special requests
Deliver excellence with attention to every detail and pride in your craft, ensuring accuracy in the Micros system for flawless order execution
Work collaboratively as a supportive team member committed to shared success, assisting the IRD team and other F&B outlets as needed