Room Service Coordinator

Four Seasons Hotels and Resorts • Scottsdale, AZ

11d

About The Position

The Room Service Order Taker plays a key role on our Food & Beverage team, creating memorable in-room dining experiences for guests around the clock. As the warm, welcoming voice on the other end of the line, you’ll guide guests through our diverse menu offerings and help bring exceptional food and beverage service straight to the comfort of their room.

Requirements

• Previous food & beverage or hotel/resort experience preferred
• Ability to sit, stand, or walk for extended periods
• Ability to lift, carry, push/pull items up to 30 lbs.
• Ability to work under pressure in a high‑volume operation
• Strong prioritization and multitasking skills
• Flexible schedule, including weekends and holidays
• Valid Maricopa County Food Handler’s Card
• Candidates must have valid work authorization for the U.S.

Responsibilities

• Serve as the primary point of contact for guests placing room service orders, offering knowledgeable menu guidance and confirming dietary needs.
• Accurately enter all orders into MICROS and oversee the full service sequence to ensure timely, correct delivery aligned with Four Seasons standards.
• Communicate any service delays or concerns promptly to guests and management.
• Maintain a clean, organized, and safe work environment while upholding professional appearance and confidentiality standards.
• Support the food & beverage team by fostering positive working relationships and consistently meeting quality and service expectations.

Benefits

• A welcoming, energizing culture where you’re encouraged to bring your authentic self to work every day
• Comprehensive learning and development programs designed to help you grow, refine your craft, and build your career
• Inclusive, diverse employee events and celebrations throughout the year
• Exclusive Four Seasons travel perks and employee discounts worldwide
• Competitive compensation and benefits, including Medical, Dental, Vision, and Retirement plans effective as soon as 30 days
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• And so much more as part of the Four Seasons experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees