Room Service Coordinator - Full Time

Four Seasons • Seattle, WA

12d

About The Position

Four Seasons Hotel Seattle is looking for a Room Service Coordinator who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Room Service Coordinator will be a member of a dynamic team who provides service and support to our award-winning employees. This position reports to the In-Room Dining Manager.

Requirements

• Food Handler’s Permit and Mixologist Permit
• U.S. work authorization is required for this position.

Nice To Haves

• Previous exposure to Hotel Operating Systems (Opera, Micros POS and HotSOS systems preferred)
• Previous experience in office/event coordination or relatable experience
• Strong communication and multi-tasking
• Ability to smoothly navigate between engaging guests and handling complex administrative tasks

Responsibilities

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards
• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s origin, taste, and preparation methods
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
• Properly and accurately close amenity and guest checks; record guest charges and gratuities
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
• Compile, coordinate and reconcile amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion and billed accurately thereafter
• Ensure all BEO’s and pre-orders are communicated with staff and kitchen
• Collaborate with Room Service Servers to ensure guest requests, amenities, private bar refills are all prioritized and completed

Benefits

• Compensation: $22.95/hour (plus service charge/gratuities percentage)
• 13 Days Paid Time Off + 10 Paid Holidays/year
• Medical/Dental/Vision Insurance
• 401K Retirement savings plan , plus employer match program
• Complimentary Room nights and discounted rates
• Complimentary meals in our employee cafeteria
• Employee Assistance Program
• Investment in your Wellbeing
• Paid Parental Leave & Short-Term Disability
• Life Insurance
• Bereavement & Jury Duty Pay
• FMLA; Personal & Medical Leave options
• Training programs; Tuition reimbursement
• Growth & Development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees