Room Service Attendant

Banner Health•Mesa, AZ

7d•Onsite

About The Position

The Culinary and Nutrition Department is made up of a diverse cultural team. This is a great opportunity into the healthcare industry. As a member of our team you will work with top of the line industry equipment and enhance your organizational skills, time management, communication and problem solving abilities. As a Room Service Associate you will be a part of a cohesive team that strives to achieve premier patient services. You will be providing patients with menus, take patient meal requests, and collaborate together with Dietetic Technicians and Dietitians. You will also take part of meal preparation to ensure proper quantities are delivered. Banner Baywood Medical Center is a 342 bed hospital serving the health care needs of the dynamic and growing East Valley communities of metropolitan Phoenix, Arizona. We provide complete acute care services and outpatient services to include but not limited to cancer, stroke, women's health, rehabilitation, emergency medicine and surgery. Our Emergency Department treats a variety of ailments and offers advanced treatment areas, with 68 beds, seeing over 50,000 patients per year. We are certified as pediatric prepared as well as designated as a Trauma level 3 emergency room. In addition, our comprehensive orthopedic unit is one of the nation’s premier orthopedic programs. The unit's commitment to excellent patient care has earned a 4 STAR rating by CMS and repeated recognition as having one of the Top 100 Orthopedic Programs in the U.S. by The Health Network and HCIA, Inc. Because we are also a leader in neurological medicine, people throughout Arizona come to us when they need treatment for conditions of the brain, spine and nervous system.

Requirements

Requires reading, writing and mathematical skills.
Skills and knowledge of nutrition services as typically gained through one to two years of related experience.
For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire.
For BSS team members in Tucson and Colorado, the food handlers' card is not required.
This position requires effective interpersonal communication skills and a friendly customer service attitude.
The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems.
Requires the ability to learn food handling regulations and pass certification tests as required.
Must have demonstrated effective customer service skills.

Nice To Haves

High school diploma/GED or equivalent working knowledge.
Understanding of nutrition services, common modified diets, and portion measures.
Additional skills and knowledge in health care nutrition services preferred.
Bilingual skills preferred in some assignments.
Additional related education and/or experience preferred.

Responsibilities

Visits patients to obtain or discuss menu selections based upon dietary orders.
Enters or records all daily patient meal selections and preferences for one or more patient units.
Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients.
Requests Diet Tech or Dietitian assistance when needed.
Edits patient menus as required.
Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
Maintains food handling and sanitation standards to meet licensing agency requirements.
Interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians.
Follows a work routine, works quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards.
Resolves minor problems with patient menus and trays.