Room Service Attendant

Banner Health•Tucson, AZ

1d•Onsite

About The Position

This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services. CORE FUNCTIONS 1. Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units. 2. Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required. 3. Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays. 4. Delivers and serves meals while making independent judgments about special requests, snacks and nourishments. 5. Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently. 6. Maintains food handling and sanitation standards to meet licensing agency requirements. 7. This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Requirements

Requires reading, writing and mathematical skills.
Skills and knowledge of nutrition services as typically gained through one to two years of related experience.
Requires effective interpersonal communication skills and a friendly customer service attitude.
Ability to follow instructions and safety guidelines for working with cleaning chemicals.
Ability to learn and work with business computer software and point of sale systems.
Ability to learn food handling regulations and pass certification tests as required.
Demonstrated effective customer service skills.
Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education) is required.

Nice To Haves

High school diploma/GED or equivalent working knowledge.
Understanding of nutrition services, common modified diets, and portion measures.
Additional skills and knowledge in health care nutrition services preferred.
Bilingual skills preferred in some assignments.
Additional related education and/or experience preferred.

Responsibilities

Visits patients to obtain or discuss menu selections based upon dietary orders.
Enters or records all daily patient meal selections and preferences for one or more patient units.
Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients.
Requests Diet Tech or Dietitian assistance when needed.
Edits patient menus as required.
Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
Maintains food handling and sanitation standards to meet licensing agency requirements.
Interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians.
Follows a work routine, works quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards.
Resolves minor problems with patient menus and trays.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.