Room Service Attendant

Full House Resorts•Cripple Creek, CO

5d•Onsite

About The Position

Committed to providing the highest level of customer service and upholding 4-star service standards. Possess excellent customer service and communication skills in order to develop good relationships with all guests and co-workers. Communicates professionally and accurately with guests and co-workers, both over the phone and in person. Extremely knowledgeable about the in-room dining menu in order to answer any and all questions guests may have. Takes complete and accurate orders efficiently and with attention to detail. Provides guests with accurate information about the in-room dining meal delivery. Proficient in entering in-room dining orders into the point-of-sale system. Prioritizes and works effectively in a fast-paced environment. Experienced in food service, preferably in an in-room dining setting. Address guest concerns effectively and timely and escalate as appropriate. Performs all duties in compliance with safety standards, health standards, the Colorado Limited Gaming Act, and internal policies and procedures. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business. Additional duties attending Mini Bars. Performs other duties, including special projects, as needed or requested.

Requirements

Demonstrated experience working in the food and beverage industry.
Demonstrated experience problem solving, organizing, and prioritizing work.
Demonstrated experience performing within specific deadlines or under pressure.
Graduation from high school or the equivalent in education or experience.
One (1) or more years of recent and related food and beverage experience, preferably within a hospitality or gaming environment.
Demonstrated effective and diplomatic oral and written communication skills using English.
Successful completion of Bloodborne Pathogens and hazardous material training.
Excellent customer service skills.
Frequent brisk walking, climbing stairs, stooping, bending, stretching, reaching, pushing, kneeling, squatting, crouching, and standing for an entire work shift with standard breaks.
Working in a small, confined area used to prepare food with floors that may become slippery.
Lifting up to 50 pounds to stack, store, or move kitchen, restaurant, or general office supplies and equipment.
A flexible workweek with additional hours occasionally required.

Nice To Haves

Experience in an in-room dining setting.
Experience in order taking and cashiering.

Responsibilities

Uphold 4-star service standards.
Develop good relationships with guests and co-workers.
Communicate professionally and accurately with guests and co-workers.
Answer guest questions about the in-room dining menu.
Take complete and accurate orders efficiently and with attention to detail.
Provide guests with accurate information about in-room dining meal delivery.
Enter in-room dining orders into the point-of-sale system.
Prioritize and work effectively in a fast-paced environment.
Address guest concerns effectively and timely and escalate as appropriate.
Perform all duties in compliance with safety standards, health standards, the Colorado Limited Gaming Act, and internal policies and procedures.
Attend Mini Bars.
Perform other duties, including special projects, as needed or requested.