Room Service Attendant (Server) - Marriott Virginia Beach Oceanfront

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC•Virginia Beach, VA

3d•Onsite

About The Position

Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of Hilton standards and profit maximization.

Requirements

Ability to read, write, and communicate in English
English communication skills.
Hospitality skills
Ability to multi-task

Nice To Haves

One year of employment in a related field with this company or other organization(s) preferred but not necessary
Previous restaurant or hotel experience desired

Responsibilities

Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by IHC Standards
Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines
Set-up and deliver all VIP amenities
Service all hospitality suites in accordance with BEO and established policy and procedures
Complete all shift sidework as outlined in the hotel's operating policies and procedures
Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor
Perform all cash handling responsibilities in accordance with IHC policies and procedures
Maintain all inventory of needed supplies
Answer the telephone and take all customer orders in accordance with operating policies and procedures
Perform special projects and other responsibilities as assigned.
Participate in task forces and or committees as required
Successfully complete all other duties as assigned.