Houseperson - Embassy Suites Virginia Beach Oceanfront

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC • Virginia Beach, VA

2d • Onsite

About The Position

Clean and maintain guest room floors, corridors, service landings and linen closets. Support Room Attendants to ensure efficient cleaning of guest rooms.

Requirements

• Must be at least 18 years old.
• Able to read, write and speak basics English.
• Able to understand and apply basic mathematical skills (addition, subtraction, multiply and divide in all units of measure) in order to obtain correct dilution ratios, portion control, etc.
• Able to apply common sense understanding to carry out simple one- or two- step instructions.
• Able to deal with standardized situations with only occasional or no variation.
• Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift.
• Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to guest satisfaction criteria.
• Able to work a flexible schedule including weekends and holidays as required.
• Able to read, write & speak basic English.
• Commensurate or transfer skill set is primary importance.
• Able to understand & apply basic mathematical skills.
• Able to apply common sense understanding to carry out simple one- or two- step instructions.
• Able to deal with standardized situations with only occasional or no variation.
• Able to push, stand, stoop, bend & lift items weighing up to 50-70 pounds repetitively during entire shift.
• Good attitude & work ethic practices in order to attain maximum operating efficiency while ensuring adherence to guest satisfaction criteria.
• Able to work a flexible schedule including weekends & holidays as required.

Nice To Haves

• High School, GED or overseas equivalence is desired but commensurate work experience is the driving qualification mixed with basic English communication skills.

Responsibilities

• Complete job skills training and possess a clear knowledge of the job
• Know property standards (SSI) and room types
• Listen attentively in Pre-shift and ask for clarification of assignments and expectations
• Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform
• Follow clock in and out procedures
• Maintain a friendly, approachable, always willing to assist attitude
• Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene
• Use approved verbiage, scripting when interacting will all guests
• Follow proper procedure and scripting when entering a guest room
• Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
• Work closely with Room Attendants to prepare rooms for cleaning, maintaining stocked housekeeping carts with linen and supplies throughout the shift
• Process both incoming clean laundry and outgoing dirty laundry for daily processing
• Understand the needs of the shift and the order to your day by using the Houseperson Checklist
• Maintain cleanliness on all service landings as assigned
• Ensure all supply closets are stocked to documented SSI
• Use the approved tools and checklists to complete assigned tasks
• Complete Houseperson checklist and return to your supervisor at the end of your shift to checkout for the day
• Produce “ready to clean” guest rooms by stripping linen and removing all trash from the room so that Room Attendants may efficiently clean and turn the room
• Keep your work area, cart and closets clean and organized
• Maintain clean guest corridors including picking up any trash, glasses, trays from floors, sweeping stairwells, dusting walls, fixtures and baseboards, cleaning ice and vending machine areas
• Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable
• Report unsafe work conditions or practices and safety or security violations in accordance with company policy
• Cooperate with other Associates and supervisors striving to create a positive work environment
• Support team efforts through carrying out responsibilities in a constructive and professional manner
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees