Room Attendant (Full Service)- Embassy Suites Virginia Beach Oceanfront

Professional Hospitality Resources, Inc. and Ocean Beach Club LLC•Virginia Beach, VA

1d•Onsite

About The Position

Come join our team at the Embassy Suites by Hilton at the Oceanfront. Our Room Attendants earn $17.00hr. The Embassy Suites has 157 luxury hotel suites and 15,000 square feet of conference and restaurant space. Offering a host of first-class amenities, from indoor and outdoor pools to a 24/7 fitness center. This position involves cleaning and maintaining guest room floors, corridors, service landings, and linen closets. The role also supports Room Attendants to ensure efficient cleaning of guest rooms.

Requirements

Must be at least 18 years old.
Able to read, write and speak basics English.
Able to understand and apply basic mathematical skills (addition, subtraction, multiply and divide in all units of measure) in order to obtain correct dilution ratios, portion control, etc.
Able to apply common sense understanding to carry out simple one- or two- step instructions.
Able to deal with standardized situations with only occasional or no variation.
Able to push, stand, stoop, bend, and lift items weighing up to 50 pounds repetitively during entire shift.
Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
Able to work a flexible schedule including weekends and holidays as required.
Commensurate or transfer skill set is primary importance.
Commensurate work experience is the driving qualification mixed with basic English communication skills.

Nice To Haves

High School, GED or overseas equivalence is desired

Responsibilities

Complete job skills training and possess a clear knowledge of the job
Know property standards (SSI) and room types
Listen attentively in Pre-shift and ask for clarification of assignments and expectations
Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform
Follow clock in and out procedures
Maintain a friendly, approachable, always willing to assist attitude
Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene
Use approved verbiage, scripting when interacting will all guests
Follow proper procedure and scripting when entering a guest room
Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
Work closely with Room Attendants to prepare rooms for cleaning, maintaining stocked housekeeping carts with linen and supplies throughout the shift
Process both incoming clean laundry and outgoing dirty laundry for daily processing
Understand the needs of the shift and the order to your day by using the Houseperson Checklist
Maintain cleanliness on all service landings as assigned
Ensure all supply closets are stocked to documented SSI
Use the approved tools and checklists to complete assigned tasks
Complete Houseperson checklist and return to your supervisor at the end of your shift to checkout for the day
Produce “ready to clean” guest rooms by stripping linen and removing all trash from the room so that Room Attendants may efficiently clean and turn the room
Keep your work area, cart and closets clean and organized
Maintain clean guest corridors including picking up any trash, glasses, trays from floors, sweeping stairwells, dusting walls, fixtures and baseboards, cleaning ice and vending machine areas
Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable
Report unsafe work conditions or practices and safety or security violations in accordance with company policy
Cooperate with other Associates and supervisors striving to create a positive work environment
Support team efforts through carrying out responsibilities in a constructive and professional manner
Other duties as assigned.