Room Service Associate (Full Time, Days)

Nicklaus Children's•Miami, FL

About The Position

The Room Service Associate supports patient tray line operations, including accurate and prompt delivery of meal trays to patient rooms, stocking supplies, and cleaning tray line workstations. The role provides prompt service to patients and families while maintaining a clean and comfortable environment. Associates assemble trays to match service tickets and diet orders, prepare certain prescribed meals, supply nursing-unit kitchenettes, and maintain food safety, sanitation, and quality standards.

Requirements

Active SafeStaff Certification is required within 30 days of hire.
Ability to communicate sufficiently in English, verbally and in writing, to request supplies and label food items.
Ability to follow simple verbal instructions and complete repetitive tasks.
Ability to use and maintain food service equipment.
Ability to build interpersonal relationships, collaborate with team members, and work in a team-oriented environment.
Ability to interact positively, professionally, and enthusiastically with customers and coworkers.
Ability to learn quickly and retain knowledge of products and procedures.
Ability to work in a fast-paced environment, multitask, prioritize, and organize multiple tasks and requests.
Knowledge of age-appropriate patient foods and ability to monitor patient allergies and take appropriate steps.
Ability to maintain confidentiality of sensitive patient and guest information.

Nice To Haves

High school education or equivalent.
Prior food service experience.
Knowledge of food safety.
Knowledge of Spanish.
Knowledge of state food safety rules and regulatory guidelines.

Responsibilities

Greet customers warmly and professionally, prioritize customer service, and provide service recovery when needed.
Verify patient identity verbally using the meal tray ticket before delivering a tray.
Assemble trays according to service tickets, portion requirements, and dietary restrictions or preferences.
Deliver patient trays to nursing units and assigned areas within 60 minutes.
Prepare diabetic and eating-disorder meals as prescribed by dietitians.
Stock, restock, rotate, and store food and related supplies according to established standards, including the First In First Out method.
Follow departmental and organizational safety, security, and operating policies and procedures.
Maintain a calm and positive demeanor during high-volume periods or unusual events.
Maintain a safe and sanitary work environment, including hand hygiene, cleaning and sanitizing patient food carts, and completing temperature audits and documentation.
Notify a Lead, Supervisor, or Manager when items or equipment are outside temperature requirements.
Keep the work area clean and organized.
Check tray temperatures, portions, and presentation, and document quality assurance checks according to standards.
Supply nursing units with nourishments and kitchenette supplies.
Cover positions while coworkers take breaks.
Report customer complaints, potential hazards, employee accidents, and operational inconsistencies to the leader on duty.