Room Service Assistant - Broadway - PT
About The Position
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This position is a Room Service Assistant (Call Center) with scheduled hours from 3-7pm on varying days, including rotating weekends and holidays. The role involves performing a variety of duties related to food service for patients, serving meals and snacks professionally, ensuring floor supplies are rotated and maintained to PAR levels, and delivering appropriate room service menus to patients while instructing them on meal ordering systems. The assistant will also assess patients' ability to utilize the meal order system.
Requirements
- Direct customer service experience preferred.
- Previous food service experience and/or work with therapeutic diets preferred.
- On-the-job training provided.
Responsibilities
- Serves meals and snacks to patients in a professional manner.
- Ensures rotation of floor supplies and maintains supplies up to PAR levels.
- Delivers appropriate room service menus to patients, instructing patients on meal ordering systems.
- Assesses patients’ ability to utilize the meal order system.
- Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff.
- Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients' rooms and records intake and calorie count information.
- Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines.
- Obtains, transcribes and processes meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters.
- Provides appropriate menu for diet.
- Possesses excellent customer service skills continuously.
- Displays listening skills and effectively communicates with co-workers, supervisors and nursing staff.
- Establishes effective working relationships with co-workers, supervisors and nursing staff.
- Evaluates and maintains quality control standards.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
