Room Sales Agent (Hybrid)
About The Position
We are seeking a Room Sales Agent (remote) to join our team. As a key member of the Eau Resort & Spa team, you will play an essential role in delivering exceptional service to our guests, upholding the standards of our Forbes Five Star resort. The Room Sales Agents are responsible for effective coordination of booking room reservations, while ensuring the quality and service standards are always upheld. Additional responsibilities include assisting Travel Agents when assistance is needed and ensuring consistent delivery of exceptional 5 Star service. Reservation Agents are also responsible for maximizing the hotel's revenue; this can be accomplished through reaching personal and team goals for booking transient revenue, increased conversion rates, decreased call abandonment, etc. The agents in this role must be supportive and understanding of all departments to always ensure guest satisfaction, while exemplifying the philosophy and mission of Eau Resort & Spa. We have a Full-Time position available. This is a HYBRID position with flexible shifts. (3-4 remote days and 1-2 days in office each week) All candidates must be able to work weekends, holidays, and nights.
Requirements
- Minimum of 2 years of customer service experience
- Effective communication, organization, attention to detail and problem-solving skills
- Previous sales experience is required
- Ability to work flexible schedules that often include evenings, weekends and holidays
- Minimum of 2 years’ experience working on a team and in a goal-oriented environment
- Ability to clearly and effectively communicate with guests, management, staff, and co-workers to ensure mutual understanding
- High aptitude for computer programs
- Professional and cooperative demeanor
- Positive and energetic attitude
- Ability to compute basic mathematical calculations
- Knowledge and execution of effective office organizational practices
- Ability to maintain strict confidentiality
- Implementing and adhering to Forbes Standards
Nice To Haves
- Previous Hotel experience and/or experience within a luxury environment
- Previous experience with Opera Software
Responsibilities
- Effective coordination of booking room reservations
- Ensuring the quality and service standards are always upheld
- Assisting Travel Agents when assistance is needed
- Ensuring consistent delivery of exceptional 5 Star service
- Maximizing the hotel's revenue through reaching personal and team goals for booking transient revenue, increased conversion rates, decreased call abandonment, etc.
- Being supportive and understanding of all departments to always ensure guest satisfaction
- Exemplifying the philosophy and mission of Eau Resort & Spa
- Ensuring compliance with hotel standards, policies, and procedures
- Prioritizing and organizing work assignments
- Thinking clearly, analyzing and resolving problems, and exercising good judgment
- Following processes and procedures set forth by Reservations Manager, Supervisors, and other hotel leadership
- Being motivated and inspired as well as working as a team to ensure cohesiveness and consistency throughout department and hotel
- Welcoming training and coaching as deemed necessary by Reservations leadership
- Focusing attention on details
- Developing strong, productive, professional relationships with internal and external guests
- Exerting physical effort in transporting equipment and performing job duties
- Enduring abundant physical movements in carrying out job duties
- Ensuring security and confidentiality of guest and hotel information and materials
- Working unsupervised at times and providing immediate follow-up
- Practicing detailed standardized accounting procedures to protect the assets of the hotel
- Taking initiative and working productively within any given period of time, unsupervised
- Working well under pressure
- Being a team player, working well with other departments and coworkers
- Speaking coherently, primarily over the phone, while describing the details of the hotel and providing accurate reservation and hotel information
- Going the extra mile, to provide extra attention in order to satisfy guests’ individual needs and wants
- Being creative, innovative and striving for continuous improvement
- Knowing how to ask for help when needed
- Remaining calm and courteous with demanding/difficult guests and/or situations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
