Room Reservation Supervisor

Rio Las Vegas•Rio Las Vegas, NV

23h•Onsite

About The Position

The Room Reservations Supervisor will help support the seamless operation of reservations, ensuring all guest interactions result in a hotel experience beyond the everyday experience. Responsible for ensuring that bookings are made on time and efficiently. Responsible for working closely with the reservation team members and call center to ensure superior guest service is provided to each client.

Requirements

Minimum two (2) years of experience leading or supervising teams, preferably within reservations, resort services, or a high-volume contact center.
Hospitality degree preferred, or an equivalent combination of education and experience.
Experience working in a large, luxury resort preferred.
Proven team leader with a high level of energy and a track record of living and breathing the company’s core values.
Polished communication skills, both verbal and written.
Ability to prioritize in a fast-paced environment while maintaining a high level of attention to detail.
Demonstrates strong organizational skills and follow through.
Proficiency in using Windows and hospitality applications (such as Microsoft Office, Outlook, HotSOS, Opera, etc.) is preferred.
Must be able to work on-site with varying schedules, including overnight shifts.
Possesses strong conflict resolution skills and customer de-escalation techniques.
Ability to handle sensitive information in a confidential manner.
Passionate about creating exceptional guest and employee experiences.
Ability to assist with all other departmental needs.
High School Diploma or equivalent.
At least 21 years of age.
Must be able to qualify for licenses and permits required by federal, state and local regulations.

Nice To Haves

Hospitality degree preferred
Experience working in a large, luxury resort preferred
Proficiency in using Windows and hospitality applications (such as Microsoft Office, Outlook, HotSOS, Opera, etc.) is preferred.

Responsibilities

Supervising, scheduling, and evaluating the reservations Team Members.
Monitoring KPIs and workflow effectiveness, and ensuring Team Members have adequate guidance and resources.
Maintaining all elements of the reservations system to ensure information is accurate and up to date.
Maximizing room revenues by utilizing techniques to maximize occupancy and average rate, including regular analysis of hotel competitive set.
Maintaining accurate room rate control and availability statuses by controlling and advising of rate restrictions and room availability.
Facilitating all VIP and special requests.
Participating and assisting in the creation of special promotional programs for customers.
Maximizing guest satisfaction and revenues by promoting food and beverage, facilities and group services.
Maintaining a positive, open dialogue with all team members and vendors.
Promptly informing management of all issues or unusual matters of significance.
Performing all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintaining a favorable working relationship with all Team Members to foster and promote a cooperative and harmonious work environment.
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.