Reservation Manager

U-Haul•Auburn, WA

1d•Onsite

About The Position

U-Haul is seeking a Reservation Manager who is a team player, provides outstanding customer service, is results-oriented, and thrives in a fast-paced, dynamic environment. This role offers opportunities for personal and professional growth within the organization. Under the direction of the Traffic Control Manager, the primary focus will be supporting customers, field team members, and U-Haul dealerships through reservation placement and distribution of equipment. Since 1945, U-Haul has been serving do-it-yourself movers and their households. The company was founded by L.S. "Sam" Shoen and Anna Mary Carty Shoen to address the widespread need for one-way, nationwide moving equipment after World War II, thereby creating an industry.

Requirements

High school diploma or equivalent
Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
Proficient in customer service, time management and multitasking

Responsibilities

Assist with calls from and to customers.
Help support field team members and U-Haul dealerships with equipment and reservation management and placement.
Direct incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
Assist with the Company’s U-Box portable storage product.