Room Operations Supervisor

Concord Hospitality Enterprises•Lyndhurst, NJ

4d•Onsite

About The Position

As a Room Operations Supervisor at Concord Hospitality, you will lead the Front Desk and Housekeeping team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience while also maintaining the standard in room cleanliness and everything in working order. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Director of Rooms roles.

Requirements

High school diploma or equivalent required
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to multitask and remain professional in a fast-paced environment
Detail-oriented with strong organizational skills
Flexibility to work varied shifts, including evenings, weekends, and holidays
Commitment to delivering outstanding guest service

Nice To Haves

hospitality or supervisory experience preferred

Responsibilities

Provide the highest quality of service to guests at all times
Check guests in and out efficiently and in a friendly manner
Handle guest mail and messages with professionalism and accuracy
Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
Take reservations and manage room blocks and special requests
Answer switchboard calls following proper telephone etiquette standards
Monitor room availability and assist AGM/GM with yield management and restrictions
Handle guest safe deposits per established procedures
Keep the lobby and desk area clean and presentable
Maintain thorough knowledge of emergency and security procedures
Inspect rooms and ensure everything is up to brand standard
Create Housekeeping Room Assignments whilst communicating with Front Desk on special requests
Coordinate repairs and maintenance needs with Engineering department
Report incidents to Director of Rooms Operations and/or General Manager
Order products and supplies as needed
Assign special projects and coordinate Out of Order/Service rooms with Engineering and Front Desk
Oversee Laundry Attendants to ensure linen and terry is up to cleanliness and brand standards