Room Inspector - Full-Time

PCH Hotels & Resorts•Mobile, AL

12d•Onsite

About The Position

At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest. This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

Requirements

Supervise and oversee the cleaning activities of the housekeeping staff
Ensure that guest rooms and common areas are clean, orderly, and attractive
Report any spot cleaning needs to the Room Attendants
Inspect completed rooms to ensure proper cleanliness and supplies
Promptly update the status of rooms after inspection
Ensure that rooms are completed by the end of the shift
Train and develop housekeeping staff
Regularly conduct formal room inspections to maintain consistent standards of cleanliness
Report any maintenance or operational issues to the manager
Perform spot checks in guest rooms and hallways
Notify Housekeeping Aides of any areas requiring additional cleaning
Provide immediate status updates for all inspected rooms
Ensure accurate and up-to-date room readiness information
Ensure all assigned rooms are inspected and ready for guests by the end of the shift
Train and develop Housekeepers in your division
Offer guidance and feedback to enhance performance
Respond to guest inquiries and complaints related to housekeeping services
Resolve issues to the satisfaction of guests and the hotel's standards
Report personnel, room, and hallway issues to the Manager
Report maintenance problems
Follow up to ensure timely resolution by the maintenance department
Collaborate with the Housekeeping Manager to establish and maintain a system for tracking and reporting room cleanliness and inspection results
Secure and return lost and found items promptly
Follow proper documentation procedures for lost and found items
Assist the Houseperson in maintaining floor linen rooms
Ensure a well-organized supply of linens and essentials
Conduct two formal room inspections per Housekeeper per day
Report all uncompleted rooms at the end of the shift to the Housekeeping Manager or Linen Room Attendant

Responsibilities

Supervise and oversee the cleaning activities of the housekeeping staff to ensure that guest rooms and common areas are clean, orderly, and attractive.
Report any spot cleaning needs to the Room Attendants.
Inspect completed rooms to ensure proper cleanliness and supplies.
Promptly update the status of rooms after inspection.
Ensure that rooms are completed by the end of the shift.
Train and develop housekeeping staff.
Regularly conduct formal room inspections to maintain consistent standards of cleanliness.
Report any maintenance or operational issues to the manager.
Perform spot checks in guest rooms and hallways, promptly notifying Housekeeping Aides of any areas requiring additional cleaning.
Provide immediate status updates for all inspected rooms, ensuring accurate and up-to-date room readiness information.
Ensure all assigned rooms are inspected and ready for guests by the end of the shift.
Train and develop Housekeepers in your division, offering guidance and feedback to enhance their performance.
Respond to guest inquiries and complaints related to housekeeping services, resolving issues to the satisfaction of guests and the hotel's standards.
Report personnel, room, and hallway issues to the Manager for appropriate action or resolution.
Report maintenance problems and follow up to ensure timely resolution by the maintenance department.
Collaborate with the Housekeeping Manager to establish and maintain a system for tracking and reporting room cleanliness and inspection results.
Secure and return lost and found items promptly, following proper documentation procedures.
Assist the Houseperson in maintaining floor linen rooms, ensuring a well-organized supply of linens and essentials.
Conduct two formal room inspections per Housekeeper per day to maintain cleanliness standards.
Report all uncompleted rooms at the end of the shift to the Housekeeping Manager or Linen Room Attendant.