In Room Dining Server (Part Time) I Seltzer's

Omni Hotels & Resorts•Oklahoma City, OK

10d•Onsite

About The Position

Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center (OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. The property includes Mokara Spa, six food & beverage outlets, 76,000 square feet of meeting and event space, a retail outlet, fitness center, and rooftop pool. Omni Oklahoma City Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training, along with the pride that comes from working for a company with a reputation for exceptional service. If you are a friendly, motivated person, with a passion to serve others, the Omni Oklahoma City Hotel may be your perfect match. Restaurant In Room Server Overview: The server is responsible for delivering food orders to guest rooms and providing exceptional service. This position will create memorable experiences for all guests enjoying the food and beverage experience.

Requirements

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
Must be able to work in a fast paced environment and multi task.
Prior serving and cash handling experience preferred.
Must be able to work flexible shifts including nights, weekends, and holidays.
Ability to stand for extended periods of time (at least 8 hours/shift).
Must be able to lift, push, pull, and carry moderate weight.
Must be able to walk/stand for extended periods of time, with frequent bending and twisting.
Must be able to attain a valid Food Handler certification and ABLE License upon hire.
MICROS Experience preferred.

Responsibilities

Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
Complete station set-up and breakdown/side-work.
Maintain tabletop items and fold napkins according to specified standards.
Polish and clean all water glassware in assigned station during each shift.
Ensure salt and pepper, sugar caddies are full at all times.
Take food and beverage orders and upsell as often as possible.
Bus tables whenever needed due to circumstances. Dust all tables to include table legs.
Be pleasant, smile and greet all members and guests, using surnames when obtained.
Send orders using MICROS system.
Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
Alert manager immediately if a member or guest has a suggestion, complaint or issue.
Present accurate check to guest and process payment.
Maintain cleanliness of the work area.
Assist in the orientation and training of new associates.
Cross train among other food and beverage outlets as needed.
Maintain knowledge of the resort property.
Attend department meetings and other required company trainings.