In Room Dining Captain | FT

Omni Hotels & Spas • Asheville, NC

5d • Onsite

About The Position

Ensure proper training and supervision of all personnel to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Be the Manager on Duty in the absence of a Food & Beverage Manager.

Requirements

• Must have previous Food & Beverage experience, preferably in hospitality.
• High School or GED preferred.
• Must have the ability to multi task.
• Must be able to lead, develop, and train others.
• Must have strong Communication Skills.
• Strong problem-solving skills preferred.
• TIPS certification required.

Responsibilities

• Answer the phone within three rings.
• Assist in weekly payroll and scheduling responsibilities.
• Perform daily and monthly inventories.
• Audit associates on Moments of Service Standards on a regular basis.
• Ensuring proper tray set up procedures.
• Monitor guest room floors to ensure a successful day to day operation.
• Participate in menu planning and room service specials.
• Participate in Room Service sales promotion.
• Monitor and respond appropriately to feedback from guests.
• Be creative with enhancing or upgrading amenities.
• Create amenities for sales promotion.
• Perform all necessary cashier duties when needed.
• Examine food and beverage preparation.
• Participate in interviewing and training of new associates.
• Must follow prepared scenario to encourage upselling.
• Give the approximate time of delivery for the order.
• Prepare payment of checks.
• Knowledge of food menu and wine list.
• Know and adhere to all liability laws.
• Printing of reports at the end of the shift and banking out.
• Must have knowledge on maintaining, and stocking and ordering product.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED