Room Attendant

Concord Hospitality Enterprises•Calgary, AB

39d•Onsite

About The Position

We are hiring a Room Attendant! At the Element by Westin Calgary Downtown, we believe our employees are the heart and soul of our guest experience. We are committed to fostering a culture of inclusivity, innovation, and personal growth. By joining our team, you’ll be part of a dynamic environment that values sustainability, wellness, diversity, and a passion for excellence. Element by Westin Calgary Downtown is an all-suite hotel located in Calgary’s vibrant west-end focused on the wellness of our guests and associates alike, with features like an extensive fitness center, healthy breakfast options and our explore-ready Bikes to Borrow program. Our pet-friendly hotel offers suites with fully equipped kitchens, ideal for longer stay guests. In our lobby, you’ll find Wander Café, a relaxed and airy local hangout, while the 12th floor offers Bow & Bend, our signature restaurant and lounge featuring a scenic rooftop patio. Are you ready to join a fresh, fun team determined to provide meaningful, personalized experiences? We are in search of a friendly and efficient Room Attendant, responsible for the daily cleaning of guest rooms. Imagine how our guests feel when they open the door to their room and experience a spotless, fresh, clean, welcoming space. The work you do as a Room Attendant has a tremendous impact on our guests’ experience and satisfaction and can ensure that our guests will return to our hotel.

Requirements

An experienced professional with previous cleaning experience in a similar setting.
Good communication skills, proficient in the English language.
A positive attitude.
Places priority on providing guests with the best possible experiences, going above and beyond to ensure total satisfaction and guest loyalty.
Able to work with a variety of chemicals and cleaning supplies.
Good understanding of WHMIS.
Able to work a variety of shifts, including days, evenings, weekends and holidays as needed.
Physically able to bend, lift, push, crouch, stand and walk for extended periods of time, as well as able to lift or carry up to 40 lbs.

Responsibilities

Provide the highest quality of service to guests and fellow associates at all times.
Ensure guest satisfaction through room cleanliness and attention to guest needs.
Check fixtures, television, radio, and heating/cooling equipment for proper operation.
Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains.
Clean, organize, and restock cart at the end of the day (terry, cups, toilet paper, rags, and fill spray bottles).
Maintain work cart, tools and other equipment in a clean, organized and safe condition.
Report any service discrepancies to the appropriate manager or supervisor to resolve where possible.
Report any maintenance deficiencies to the appropriate supervisor or manager.
Report any safety or security discrepancies to the appropriate manager or supervisor.
Follow all safety and security policies and procedures, report accidents, injuries, and unsafe work conditions.