Room Attendant

Pyramid Global Hospitality•Boston, MA

1d•Onsite

About The Position

Welcome to Pyramid Global Hospitality, a company that prioritizes its employees by fostering a supportive and inclusive work environment that promotes diversity, growth, development, and wellbeing. Their 'People First' culture is evident in their employee development, comprehensive benefits, and dedication to building meaningful relationships. Pyramid Global Hospitality offers health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. They also provide ongoing training and development opportunities for career advancement. With over 230 properties worldwide, they offer a collaborative environment for both new and seasoned professionals. The Embassy Suites by Hilton Boston Marlborough, a property of Pyramid Global Hospitality, prides itself on being a top employer, offering a strong culture, full benefit plans including 401k with company match, and bonus programs. They seek individuals with a passion for service, valuing personal development and team success. The hotel features 230 rooms, 3,500 sq ft of event space, a restaurant, and a bar. The Room Attendant role is crucial for guest satisfaction, as hotel cleanliness is a primary reason for guest returns and recommendations. This position is considered the 'Heart of the House,' providing key services for guests to relax and enjoy their stay. Experienced housekeepers have opportunities for growth into supervisory or management roles such as Housekeeping Supervisors, Managers, or Executive Housekeeper.

Requirements

Neat, pleasant personality
Time management skills
Ability to work on feet for an extended period
Ability to communicate effectively
Ability to read room numbers, dates, and basic instructions
Ability to move, traverse, position self to reach corners on floors and high places
Ability to observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces
Ability to operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters
Lift, carry and position loads of at least 25lbs

Nice To Haves

Housekeeping experience desirable

Responsibilities

Engage with guests to ensure their stay is going well
Work as a team to accomplish the goal of resort/hotel cleanliness
Keep work cart orderly and properly stocked
Proper utilization of equipment supplies and guest amenities
Thorough cleanliness and sanitation of assigned guest areas
Daily changing and inspection of linens and towels, following the standards set forth in the Green Program
Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found
Respect for guests’ property should always be exercised
Responsible care of equipment
Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms
Remain alert, courteous, and helpful to the guests and co-workers always
Perform other related duties as requested by Floor Supervisor