Room Attendant

THE RANCH AT LAGUNA BEACH•Laguna Beach, CA

5d•Onsite

About The Position

Clean guest rooms as assigned, ensuring the hotel’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest’s requests or complaints. Ensure the confidentiality and security of all guest rooms.

Requirements

High school or equivalent education required.
Must have a valid driver's license to operate golf carts.
Prior hospitality experience desired.
All team members must maintain a neat, clean, and well-groomed appearance per The Ranch standards.
Must be able to speak and understand the primary language(s) used in the workplace.
Requires good communication skills, both verbal and written.
Knowledge of The Ranch operations, its services, and facilities.

Responsibilities

Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Clean assigned guest rooms by priority.
Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely.
Empty trash containers and recycling bins.
Remove all dirty terry and replace with clean par to designated layout.
Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor.
Replace dirty bed linen and make the bed with clean linen.
Replace laundry bags and slips.
Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure the correct amount and placement of hangers, extra blankets/pillows, and other amenities.
Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote
Open all drawers/doors in check-out rooms and remove items left by guests. Dust inside.
Check under bed(s), chairs, and sofa for debris and remove if present.
Inspect the condition of all furniture for tears, rips, or stains; report any damages to maintenance.
Remove dust, spots, and smears from all doors, drapes, windows, ledges, frames, baseboards, AC units, corners, and telephones.
Inspect the condition of amenities in desk, drawers, and guest service directory; replace designated amounts at proper locations in the room.
Ensure the presence of fire safety, rate cards, and DND signs. Inspect condition and replace as needed.
Vacuum throughout the entire room and spray the room with deodorizer.
Ability to exert physical effort consistently with cleaning an industry standard number of rooms per shift (approximately 14-16 standard rooms).
Perform general cleaning tasks using standard hotel cleaning products and equipment to adhere to health standards.
Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.