Room Attendant

Bass Pro Shops•Ridgedale, MO

13d•Onsite

About The Position

Perform a variety of housekeeping duties including sorting, washing, and processing resort linen including bed linens, table linens, and towels. Laundry will then be folded, ironed, and stacked, all in accordance with company procedures and standards. This role involves cleaning corridors, lobbies, stairways, and lounges as well as guest rooms. The Room Attendant organizes their work schedule based on room status, arrivals, and departures. They perform general floor cleaning tasks such as sweeping, scrubbing, mopping, and vacuuming. Additionally, they scrub sinks, basins, bathtubs, showers, and toilets. The position requires distributing and restocking linens, towels, and room supplies using carts, and ensuring carts are organized at the end of the shift. They also restock room amenities like drinking glasses, soaps, shampoos, writing supplies, and replace laundry bags and slips. Daily tasks include gathering dirty linens, changing linens as needed, and storing dirty laundry according to company policy. The Room Attendant inspects and turns mattresses, checks appliance functionality, and realigns furniture and amenities. They respond to guest requests and housekeeping issues, deliver requested items, and remove room service items. Ensuring guest room confidentiality and security, following safety procedures, and reporting property damage, maintenance issues, or safety hazards are also key responsibilities. If applicable, driving company vehicles may be required with a valid license.

Requirements

Minimum Degree Required: High School Diploma or Equivalent
0-2 years of experience in resort laundry, housekeeping or another equivalent related field.
Basic knowledge of housekeeping department duties.
Familiarity with computer software word processing, database and spreadsheet (especially Excel) is essential.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
The ability to work well with a team, to prioritize, a sense of urgency and a real concern for guest satisfaction.
Must be detailed oriented.
Need strong clerical, organizational and communication skills.
Regularly walks, stands, and lifts up to 50 lbs.
Seldom/never sits or works on a computer.

Responsibilities

Perform a variety of housekeeping duties including sorting, washing, and processing resort linen including bed linens, table linens, and towels.
Organizes work schedule from the room status list, arrivals, and departures.
Perform general sweeping, scrubbing, mopping, and vacuuming floor as needed.
Scrub sinks, basins, bathtubs, showers, and toilets.
Distributes linen, towels and room supplies using wheeled carts or by hand and organize and restock cart at the end of the shift.
Restocks room supplies such as drinking glasses, soaps, shampoos, writing supplies and replaces laundry bags and slips.
Gather dirty linens and change linens daily as needed, such as towels and sheets.
Replaces dirty linens with clean items and stores all dirty laundry in line with company policy.
Inspects and turns mattresses regularly, checks all appliances in rooms are in working order and realign furniture and amenities according to prescribed layout.
Responds to guest queries and requests, responds to calls for housekeeping problems such as spills, broken glasses, deliver any requested housekeeping items to guest rooms and remove room service items.
Ensures confidentiality and security of guest rooms and follow all company safety and security procedures.
Observe and report damage of hotel property report any maintenance issues or safety hazards.
If applicable: drive company vehicles as needed with valid license.