AC Hotel by Marriott Room Attendant

AHC Hospitality•Grand Rapids, MI

2d•Onsite

About The Position

The room attendant is a key individual in achieving the quality requirements of the guest rooms that are set forth in the brand standards of the property to ensure guest satisfaction. The room attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for the property are met in addition to meeting budgetary goals and maintaining interdepartmental relations.

Requirements

Bend, stoop, stand, and walk long distances for the duration of the shift
Be able to lift at least 50lbs
Must be reliable and flexible with schedule; willing to work weekends and holidays; willingness to work mid-shift periodically on a rotated basis to accommodate late departures.
Must be able to complete 14 vacant dirty rooms with-in 8-hour shift
Ability to use different types of chemicals
Requires the ability to work independently and follow directions as assigned by supervisors
Must be able to complete standards according to established procedures
Strive to meet guest satisfaction by cleaning at a 96% cleanliness standard
Must keep cart clear of unapproved items to avoid damage
Must ensure service standards are met consistently
Must ensure expectations for personal morale are upheld
Report to work on time with proper uniform. Personal appearance must comply with the standard of the hotel
Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
Participate in hotel mandated trainings and meetings as determined by leadership
Incorporate AC service mantras and ideals into all functions of the job duties.

Responsibilities

Clean all areas of the guest room as determined by the detailed training outline
Clean checkouts at a 30 minute per room pace
Clean stayovers at a 20 minute per room pace
Deliver all guest requests within 15 minutes
Work independently in assigned work area (as determined by daily assignment paperwork) to complete the predetermined workload which can range up to 19 rooms per shift.
Report maintenance issues in rooms to housekeeping supervisor
Communicate effectively with supervisors and housemen on needs and progress
Perform any other tasks as assigned by the supervisor
Ensure a clean and neat work area at all times (Work area does include cleanliness of your cart)