Room Attendant - Full Time - Crowne Plaza Crystal City ($17.25 - $19/hr)

B.F. Saul Company Hospitality Group•Arlington, VA

4d•$17 - $19•Onsite

About The Position

This position is responsible for cleaning guestrooms and public areas to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations. Follows B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction. B. F. SAUL COMPANY HOSPITALITY GROUP’S CORE VALUES Our Big 3 highlights the most important standards that we strive to achieve. 1. Happy, professional team members who demonstrate aggressive friendliness. 2. A clean, crisp, safe property where everything works. 3. Guests and team members receive all that they expect . . . plus a little bit more. Each team member is empowered to satisfy guests, ensuring their willingness to return. As a team member, your support of Our Big 3 and the “10 Steps of Living Our Big 3” is critical to your own success as well as that of the Hotel. 10 STEPS TO LIVING OUR BIG 3 Happy, professional team members who demonstrate aggressive friendliness. 1. Know our hotel 2. Present a polished image 3. Smile and practice the 10-5 rule 4. Cleanliness is everyone’s job A clean, crisp, safe property where everything works. 5. Details make the difference 6. Safety is no accident Guests and team members receive all that they expect . . . 7. Consistently provide service excellence 8. Follow up and follow through 9. Find a way to say “yes” . . . Plus a little bit more 10. Create a “wow” POSITION COMPETENCIES Customer Focus Priority Setting Teamwork Adaptability Self/Workload Management Attention to Detail

Requirements

High school diploma or GED preferred.
Hotel Housekeeping/laundry experience preferred.
Attention to detail, customer focused and the ability to perform job duties in repetitious and fast paced environment.
Ability to lift, push and pull up to 75 pounds on a consistent basis throughout shift.
Significant bending required.

Responsibilities

Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.
Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows Holiday Inn's guest service recovery program.
Ensures a clean and safe work area in compliance with Holiday Inn's, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all Holiday Inn's procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Holiday Inn's attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings. Responsible for proper use of all equipment and supplies.