Room Attendant - Union/Local 1
About The Position
The Room Attendant will be responsible for cleaning guest rooms and common areas, while providing outstanding service to guests. This role involves daily cleaning and servicing of guest rooms in line with hotel procedures, replacing linens, replenishing supplies, and ensuring rooms are left in a uniform arrangement. The attendant will also be responsible for reporting any damages or hazards, managing lost and found items, cleaning corridors and service areas, and maintaining pass key security. Additionally, they will restock carts, organize the linen closet, and report any unusual circumstances to supervisors.
Requirements
- 1 year of experience in customer service or similar role.
- Membership to the Unite Here Local 1 Union.
- Strong attention to detail and cleanliness standards.
- Ability to work efficiently in a fast-paced environment.
- Excellent communication skills and a friendly demeanor.
- Flexibility to work varying shifts, including weekends and holidays.
Nice To Haves
- High School Diploma or General Education Degree (GED) is preferred.
- Experience in hotel or industrial cleaning is desirable.
Responsibilities
- Provide friendly, courteous service in accordance with standard procedures.
- Clean, dust, wax, scrub, polish and service guest rooms daily in line with hotel procedures.
- Replace linens on beds and replenish guest room supplies, empty wastebaskets.
- Rearrange furnishings, drapes and room accessories.
- Provide necessary linen and amenities to guests in accordance with the guest room legend.
- Leave rooms in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked.
- Report any damage, hazards, repairs, and strangers in assigned areas.
- Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item. Log the date, where it was found, description of the item and the name of the person who found it.
- Clean all corridors and service areas. Respond to any projects or requests developed by the Housekeeping management team.
- Responsible for the pass key security and assuring that it is turned in at the close of each shift or according to the specific hotel guidelines.
- Restock the cart at the end of your shift and organize the linen closet to prepare for the next day.
- Report any exceptional and/or unusual circumstances, such as no luggage in a stay over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
- Perform other duties as directed, developed, or assigned by supervisor or manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
