Room Attendant

DKN HOTEL GROUP•Oxnard, CA

3d•$18 - $18•Onsite

About The Position

Responsible for cleaning rooms, hallways and other areas as assigned and complying with DKN Hotels’ standards. This role involves maintaining a friendly, cheerful, and courteous demeanor while providing personalized service to hotel guests. The Room Attendant will communicate effectively with guests and team members, clean guest rooms to DKN Hotels’ standards (including making beds, dusting, vacuuming, cleaning bathrooms, and wiping down walls), and adhere to established minutes-per-room guidelines. The position also requires following policies for room amenities, turning in lost items, maintaining security of master keys, reporting maintenance issues, assisting with laundry, and reporting missing/found articles or damage. Teamwork and delivering DKN’s "Home Away From Home" experience are key aspects of this role.

Requirements

Previous one (1) year experience preferred.
Basic cleaning skills.
Ability to communicate in English with guests, management and fellow team members to their understanding desirable.
Ability to prioritize, organize and make good judgments.
Dependable.
Must be aware of the importance of safety and security.
Endeavor to be conscious of safety and security at all times.
Living the DKN Values’ behaviors
Friendly and courteous to guests and fellow team members at all times.

Responsibilities

Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
Communicate effectively with guests and fellow team members.
Clean guest rooms to DKN Hotels’ standards including but not limited to: making beds, dusting, vacuuming, cleaning bathrooms completely, wiping down walls, etc.
Clean rooms within the minutes-per-room guideline established by the Executive Housekeeper and General Manager.
Follow DKN Hotels’ policy for room amenities.
Turn in all items left in guestroom to manager immediately.
Maintain complete security of master room key.
Return the key at the end of shift.
Never leave the property with key.
Report any maintenance items that need immediate attention.
Assist with laundry as needed.
Report any missing/found articles or damage to the Executive Housekeeper.
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Deliver DKN’s "Home Away From Home" experience
Perform other duties as assigned, requested or deemed necessary by management.