Room Attendant

Beacon Grand•San Francisco, CA

10h•Onsite

About The Position

The Room Attendant plays a key role in delivering a refined and memorable guest experience by maintaining the highest standards of cleanliness, presentation, and personalized service in guest rooms and suites. This position ensures that every detail reflects the quality and character of a luxury hotel environment.

Requirements

Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, as business levels require.
Ability to stand, walk, bend, and reach for extended periods and to exert up to 50 pounds of force occasionally, and/or 25 pounds frequently or constantly to lift, carry, push, pull, or move objects.
Strong attention to detail and time management skills, with the ability to meet strict timelines without compromising quality.
Professional communication skills and a polished, service-oriented demeanor.
Willingness to adhere to grooming and appearance standards consistent with a luxury hotel brand.

Nice To Haves

Previous housekeeping experience in a hotel environment preferred; luxury or boutique hotel experience is a plus.

Responsibilities

Maintain the overall cleanliness, order, and condition of assigned guest rooms and corridors in accordance with luxury brand standards.
Prepare rooms with meticulous attention to detail, including bed making, linen changes, dusting, vacuuming, bathroom sanitation, and replenishment of amenities.
Greet guests in corridors and public spaces with a warm, courteous, and professional demeanor, offering assistance when appropriate.
Anticipate guest needs where possible (e.g., extra towels, pillows, or amenities) and respond promptly to guest requests.
Monitor and promptly report any maintenance issues or safety concerns; complete maintenance/repair work orders accurately as required.
Notify the supervisor of any shortages of linens, amenities, or cleaning supplies to ensure uninterrupted service.
Handle all guest property with discretion and care; turn in lost and found items immediately in accordance with hotel policy.
Follow all safety, security, and sanitation procedures, including proper use and care of equipment and chemicals.
Maintain organized and well-stocked housekeeping carts, closets, and storage areas.
Review daily room assignments, arrival and departure lists, and special requests; prioritize work to ensure rooms are ready for check-in on time.
Collaborate respectfully and effectively with fellow team members to support a positive, professional, and welcoming work environment.
Communicate any unusual situations, guest feedback, or issues of significance promptly to the immediate supervisor.