Room Attendant

The Lodge at Blue Sky•Wanship, UT

4d•Onsite

About The Position

POSITION SUMMARY : Room attendants are responsible for serving the needs of the business, our guests and our colleagues by ensuring that all guest rooms are well maintained and cleaned, providing professional customer service to the Hotel’s guests ensuring all requests are handled promptly and efficiently, and providing guests and employees with a safe and orderly environment. The Room Attendant is responsible for ensuring that the appearance and environment of all guest rooms meet the highest standards as set by Auberge Collection and The Lodge at Blue Sky. He or she provides exceptionally clean, neat and well-maintained guest rooms and corridors. At The Lodge at Blue Sky, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

Requirements

A genuine affinity for interacting meaningfully and positively with guests. (Required)
To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty listed above as essential job functions proficiently.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Professional, polished service, focused on exceeding expectations and attention to detail.
Ability to provide clear and legible written communication.
Ability to compute basic mathematical calculations.
Ability to input and access data in a computer.
Ability to be a clear thinker and remain calm under pressure.
Ability to maintain the confidentiality of guest information and designated hotel data.
Ability to work cohesively with other departments and individuals as part of a team.
Ability to prioritize and follow up on work assignments.

Responsibilities

Ensure that all Guest Rooms are properly cleaned at all times, in line with the hotel’s Standard Operating Procedures for cleaning these areas.
Ensure health & safety requirements are adhered to, including personal knowledge of the correct usage of all chemicals used in Housekeeping.
Ensure records are maintained for linen inventory, uniforms, and other items as applicable.
Ensure that lost and found articles are processed properly and that the correct logs are maintained.
Ensure that par levels of linen, towels, and uniforms are current, and in line with the inventory.
Follow and recommend measures to minimise all wastage of materials and amenities are used in the department.
Ensuring security awareness throughout the Hotel, reporting incidents to the appropriate Manager when warranted.
Ensure VIP requirements are met.
Ensure all special requests are met, with particular reference to families visiting our resorts with children.
Ensures any special requests from guests are carried out and delivered on time exceeding guest’s expectations where possible.
Clean and take care of all working equipment used by himself/herself.
Report any damage or loss in a guest room immediately after being found.
Remove room service trays from room & place in the service area.
Make room status reports.
Report any suspicious person, sleep outs, ‘Do Not Disturbs’ to housekeeping management.
To perform any other related duties as requested.