Room Attendant

Ocean House Collection•Westerly, RI

106d•Onsite

About The Position

This position serves as a room attendant for our Triple 5-Star Rated Hotel rooms and Cottages. This position ensures all guest rooms are clean following our strict five-star standards, safe, and comfortable for all designated locations.

Requirements

Fluency in English both verbally and in writing
Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations.
Uphold the Company standards, policies, and procedures.
Prioritize and organize tasks and work area.
Ability to remain calm and resolve problems using good judgement as interpreted by the management.
Follow directions.
Work cohesively with co-workers as part of a team
Maintain confidentiality of guest/employee information and pertinent company data

Responsibilities

Constantly and consistently exhibit OHM mission and vision, including adherence to the Forbes 5-Star standards.
Collect dirty sheets, towels and linens from guest rooms in accordance with OHM “sustainability program” guidelines.
Empty trash containers and collect obvious trash materials and remove from room.
Dust all hard surfaces, vacuum all carpet and wipe or mop all hard floor surfaces.
Clean bathrooms sink and vanity area and refresh and straighten up guest sundries.
Clean commode and replace toilet tissue as required.
Clean shower and tub including fixtures, walls and shelving and rinse floor ensuring no remaining film, hairs or other blemishes remain.
Remake beds and replace linens as needed.
Arrange room amenities (clocks, lamps, reading materials, chairs, draperies, etc.) in accordance with the Ocean House room presentation standards.
Pick up and neatly fold or arrange guest belongings left in room.
Remove any remaining dirty china, glass and silver from previous room service or amenity deliveries.
Restock room attendant service cart as needed to ensure maximum efficiency and availability of items throughout the shift.
Affirmatively and pro-actively engage guests in hallways and rooms with friendly and pleasant greetings and appropriate conversation if called for.
Ask guests if there are any other needs you may assist with and provide a warm farewell.
Maintain room number confidentiality and key control.
Other reasonable requests by guests.
Other duties as assigned.
Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
Represent the Company with a positive attitude and professional presentation.
Follow sustainability guidelines and practices related to the Company’s sustainability programs.
Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.