Room Attendant
Marriott•Washington, DC
•$23 - $30•Onsite
About The Position
This position is responsible for responding promptly to guest requests and maintaining cleanliness standards in guest rooms and public areas. The role involves preparing and stocking carts, cleaning rooms according to procedures, replacing linens and amenities, making beds, cleaning bathrooms, removing trash, and performing floor care duties. Additionally, the Room Attendant must adhere to all company policies, safety procedures, and security protocols. A key aspect of the role is providing excellent guest service, anticipating needs, and ensuring a positive experience for all guests, including those with disabilities. The position requires physical stamina for tasks such as lifting, pushing carts, and performing repetitive motions for extended periods.
Requirements
- Ability to respond promptly to requests from guests and other departments.
- Ability to fill carts with supplies and transport carts to assigned areas.
- Ability to enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
- Ability to replace guest amenities and supplies in rooms.
- Ability to replace dirty linens and terry with clean items.
- Ability to make beds and fold terry.
- Ability to clean bathrooms.
- Ability to remove trash, dirty linen, and room service items.
- Ability to check that all appliances are present in the room and in working order.
- Ability to straighten desk items, furniture, and appliances.
- Ability to dust, polish, and remove marks from walls and furnishings.
- Ability to vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
- Ability to follow all company and safety and security policies and procedures.
- Ability to report any maintenance problems, safety hazards, accidents, or injuries.
- Ability to complete safety training and certifications.
- Ability to properly store flammable materials.
- Ability to ensure uniform and personal appearance are clean and professional.
- Ability to maintain confidentiality of proprietary information.
- Ability to welcome and acknowledge all guests according to company standards.
- Ability to anticipate and address guests’ service needs.
- Ability to assist individuals with disabilities.
- Ability to thank guests with genuine appreciation.
- Ability to speak with others using clear and professional language.
- Ability to support team to reach common goals.
- Ability to ensure adherence to quality expectations and standards.
- Ability to move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
- Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
- Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Ability to perform other reasonable job duties as requested by Supervisors.
Nice To Haves
- No related work experience.
- No supervisory experience.
- None
Responsibilities
- Respond promptly to requests from guests and other departments.
- Fill carts with supplies and transport carts to assigned areas.
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
- Replace guest amenities and supplies in rooms.
- Replace dirty linens and terry with clean items.
- Make beds and fold terry.
- Clean bathrooms.
- Remove trash, dirty linen, and room service items.
- Check that all appliances are present in the room and in working order.
- Straighten desk items, furniture, and appliances.
- Dust, polish, and remove marks from walls and furnishings.
- Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
- Follow all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Properly store flammable materials.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
- Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Perform other reasonable job duties as requested by Supervisors.
Benefits
- Equal opportunity employer
- Access to opportunity
- Environment where unique backgrounds are valued and celebrated
- Opportunities for training
- Development
- Recognition
- Holistic well-being
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
