Room Attendant - Executive & Admin

Hard Rock Hotel & Casino Ottawa•New York, NY

17h•Onsite

About The Position

The Extra Room Attendant performs cleaning and guest-service duties to maintain occupied and checked-out guest rooms and suites in a clean, orderly condition. Responsibilities include room cleaning and turndown service, making beds, vacuuming, replenishing linens and amenities, cleaning bathrooms and other areas, and delivering or removing items requested by guests. The role requires following room-cleaning and turndown sequences, assignment priorities, and housekeeping procedures; maintaining carts and supplies; inspecting rooms; reporting maintenance issues and lost property; and coordinating with housekeeping colleagues and other departments. Room Attendants also interact with guests, provide directions and assistance, respond to guest needs and complaints, and help maintain a safe, professional environment consistent with company standards.

Requirements

Secondary school degree preferred and/or at least 1 year of previous service work experience.
Ability to comprehend and use basic written or spoken language to communicate information and ideas.
Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
Ability to perform basic numerical operations, including counting, addition, subtraction, multiplication, and division.
Ability to deal effectively with internal and external customers and staff, including with patience, tact, and diplomacy.
Fluency in English.
Ability to move throughout the workplace, including standing, walking, kneeling, and bending for extended periods.
Ability to perform repetitive movements of the arms, hands, and wrists.
Ability to exchange ideas verbally and perceive sound by ear.
Ability to obtain impressions through sight.
Manual dexterity, hand-eye coordination, and ability to work with hands above shoulders.
Ability to regularly lift, push, pull, balance, or carry objects weighing up to 50 pounds / 25 kilograms.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud or noisy environments.
Understanding of lifestyle hotel products and guest services.
Ability to work evenings, weekends, and holidays as needed.

Nice To Haves

Additional languages are preferred.
Secondary school degree is preferred.

Responsibilities

Clean assigned guest rooms and suites according to priority, room-cleaning sequences, and company standards; update assignment sheets during the shift.
Provide turndown service, refreshing rooms and preparing beds and amenities according to the turndown sequence.
Prioritize late-departure rooms and rooms requested by guests, the Floor Manager, or the Office Coordinator.
Answer the designated pager promptly and check for room-service requests before the end of the shift.
Stock and maintain cleaning carts and caddies with required supplies, linens, amenities, and equipment; store unused items and carts correctly.
Strip rooms; dust high areas including vents; make sofa beds, rollaway beds, or cribs in stayover rooms upon request; and replenish complimentary guest water.
Self-inspect rooms and place HotSOS orders for damaged, broken, or non-functioning items.
Clean guest rooms, including beds, furniture, floors, fixtures, closets, and bathrooms; deep-clean rooms according to schedule.
Remove in-room dining trays and tables from guest rooms and corridors; deliver and remove cribs and rollaway beds.
Check room equipment and amenities for proper working order and damage; report maintenance issues and damage immediately.
Clean vacuum cleaners daily and clean and replenish in-room Lavazza coffee machines.
Use the correct cleaning chemicals and microfiber cloths for designated surfaces; maintain clean carts and housekeeping closets.
Report found lost property promptly to a manager and log it; follow Do Not Disturb, late-service, and refuse-service procedures.
Coordinate linen and equipment needs with the houseman and report rejected or abused linen to the Floor Manager.
Report guest preferences to the Floor Manager and communicate with supervisors to ensure work meets standards.
Maintain awareness of guests in corridors, greet them warmly, use names when known, make room for them, and turn off vacuums when guests are present.
Enter guest rooms according to procedures, including respecting Do Not Disturb rooms.
Assist guests with property information, directions, and requests; promote property outlets and resolve complaints according to procedures.
Maintain positive, professional communication and teamwork with staff, and participate in meetings, including Sound Check meetings.
Help ensure a healthy and safe environment for guests and coworkers; take initiative to assist throughout the property.
Learn about property facilities, services, operating hours, events, conferences, and amenities to assist guests proactively.
Listen to feedback and contribute to a positive environment where employees can maximize their potential.
Practice the company mission, values, culture, and service standards; protect the brand and use programs designed to help Save the Planet.
Perform duties in accordance with company standards, policies, applicable laws, and regulations, and undertake additional duties as requested.
Coordinate with other departments as needed, present a professional image, maintain confidentiality, and support guest-history records for personalized service.