Room Attendant

The Osthoff Resort•Elkhart Lake, WI

22d•Onsite

About The Position

Housekeepers clean guest rooms—they provide stayover service to in-house guests and provide checkout service for incoming guests. Housekeepers help create the best experience possible to resort guests, ensuring rooms are above cleanliness expectations and supporting the AAA Four Diamond brand expectation.

Requirements

High School Diploma preferred
Strong customer/ guest service skills
Must be able to work most weekends during summer and some holidays
Comfortable working independently and within a team
Ability to be on your feet for up to 8 hours each day—also be able to use stairs, reach, bend, kneel, crouch, and/or crawl
Ability to lift and carry up to 25 pounds
Must possess a positive attitude as a contributor to a diverse work environment
Ability to exhibit a cheerful and professional demeanor towards guests and other team members
Must have the willingness to go above and beyond what is expected to create meaningful guest experiences
Be able to focus on detail and multi-task in a fast-paced environment
Possess great time management skills, with the ability to think on the spot
Ability to learn quickly and accurately

Responsibilities

Provide stayover service based on which type each guest chooses
Provide checkout service per the Housekeeping Training Manual—cleaning the room to ready it for the next guest
Note anything broken or missing from the unit
Note anything unable to be cleaned with the products available
Secure lost and found items left by guests
Deep clean guest rooms
Report any equipment or appliances not working
Clean up cart and closet at the end of shift
Return all items to their proper places
Promote The Osthoff Resort’s service principle by example—respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner. Make sure to inform a team leader of any problems.
Assist coworkers as needed
All other duties as assigned