Room Attendant

EOS Hospitality•Kennebunkport, ME

36d•$18 - $20•Onsite

About The Position

Cape Arundel Inn & Resort in Kennebunkport is seeking a part-time or full-time Room Attendant to join our team! Proudly part of the Kennebunkport Resort Collection and EOS Hospitality portfolio, Cape Arundel Inn & Resort offers a unique coastal experience with two charming locations: the historic Main House and the Club House, both nestled among turn-of-the-century mansions and towering trees just moments from downtown Kennebunkport. If you take pride in creating welcoming, comfortable spaces and delivering exceptional guest experiences, we’d love to hear from you!

Requirements

This is a foundational, entry-level role where training will be provided.
Previous cleaning/housekeeping experience preferred, but not required.
This role requires availability to work days midweek and weekends regularly.
Positive attitude with exceptional customer service skills.
Team-oriented with a passion for quality.
Remain on feet for full shift.
Lift up to 50 lbs.
Walk the property and grounds regularly.
Move up and down stairs repeatedly throughout entirety of shift.
Bend frequently and repetitively during a shift.
Ability to stretch arms widely and stretch legs over and around items such as beds, toilets, under desks, etc.
Work on knees on occasion.
Squat and kneel for extended periods.
Push laundry carts frequently.
Visually survey work areas.
Use repetitive manual dexterity.
Move quickly based on guest needs.
Communicate and exchange information effectively with the ability to read, write, understand, and speak English.

Nice To Haves

Previous cleaning/housekeeping experience preferred, but not required.

Responsibilities

Reports to work as scheduled, in proper uniform, in accordance with KRC Standards
Cleans and sanitizes all assigned rooms and bathrooms
Follows the designated sequence of room assignments
Replaces all amenities and linens
Keeps cart and linen closets clean and orderly
Cleans assigned rooms within shift time requirements, passing all inspections
Assists in the preparation and deep cleaning of VIP rooms
Cleans spots on walls and carpets
Refills cleaning bottles with chemicals according to the department's chemical protocol
Reports/Replaces burned-out light bulbs
Reports irregularities such as smoking, pets, suspicious persons and behavior, unusual items, and activities to the Manager
Reports items of value left unsecured in hallways and guestrooms immediately to the Manager
Adheres to OSHA regulations policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
Adheres to OSHA regulations cleaning policies and procedures to ensure the professional appearance of all hotel areas
Thorough knowledge of proper cleaning methods for various surfaces
Adheres to established cleaning schedules and methods to extend the life of the carpet and the professional appearance of the hotel
Performs all duties in a timely and professional manner
Performs a visual inspection before leaving any areas
Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
Observe guidelines for using and maintaining all pertinent equipment
Follows policies and procedures in preparing for and performing turndown service
Attends all department meetings as scheduled
Maintains assigned closets and employee areas in accordance with established policies and procedures
Demonstrates ability to provide coverage in related departments as directed
Special projects and other duties, including laundry and turndown as assigned by the Manager
Applies excellent guest relations skills when interacting with guests
Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
Satisfies guest requests for information and services
Demonstrates a friendly attitude to co-workers and all other hotel staff
Treats guests and other employees with courtesy and respect
Consistently maintains a positive attitude that ensures the best guest experience
Gives recognition to repeat guests
Follows KRC procedures when entering guest rooms, always keeping the guest’s need for privacy in mind
Handles all guest complaints according to KRC standards, notifies Supervisor/Manager immediately
Observe hotel telephone etiquette, message, and call-handling procedures
Promotes and applies teamwork skills at all times
Notifies appropriate individuals promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management, and fellow employees
Executes emergency procedures in accordance with KRC standards
Complies with required safety regulations and procedures
Maintains cleanliness and excellent condition of equipment and work area
Complies with KRC hotel standards, policies and rules
Complies with KRC uniform and grooming standards
Attendance in conformance with KRC standards
Attend all training sessions and meetings

Benefits

Employer-subsidized medical, dental, and vision insurance
Company-funded $25K in complimentary life insurance and $1K/mo. in disability
Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Additional Health & Wellness benefits including prescription and gym membership discounts
Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
Flexible and understanding work-life equality
Family Matters Program of 3+ months paid parental leave for new parents
401k employer match, up to 4% of salary
Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
Gold Card annual complimentary restaurant allowance for managers
Pathways for growth and professional development including training and tuition reimbursement
Relocation assistance to temporary employer housing
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture
Company-funded Employee Assistance Program for life and mental health resources