Room Attendants

Bartell Hotels, a CALP•San Diego, CA

About The Position

The Room Attendant maximizes customer satisfaction by providing neat and clean customer rooms in accordance with Bartell Hotels’ standards. The role includes cleaning and preparing guest rooms, replenishing linens and amenities, reporting maintenance needs and supply shortages, and following procedures for safety, security, and lost property. Other duties may be assigned as needed. The position requires regular standing, walking, handling and reaching, and may involve climbing, balancing, stooping, kneeling, crouching, or crawling. Employees frequently lift or move up to 50 pounds and must be able to carry 50 pounds up and down a flight of stairs. The employee is sometimes exposed to outside weather conditions, and the work environment usually has a moderate noise level.

Responsibilities

Clean customer rooms daily according to operational policies and standards to ensure customer satisfaction.
Remove soiled bed and bath linens and replace them with clean linens as required.
Remove accumulated trash and debris from rooms as required.
Clean bathroom areas, dust surfaces, and vacuum rooms as required.
Replenish promotional materials, literature, and room amenities.
Report maintenance requests and replacement orders.
Turn in items left in rooms to the Housekeeping office for Lost and Found handling.
Leave customer belongings in stayover rooms unless they have been discarded in the trash.
Maintain a well-stocked, clean supply cart and linen closet.
Maintain the vacuum cleaner by replacing or emptying its bag daily and cleaning and storing it according to standard operating procedures.
Immediately notify the Housekeeping Department of stock shortages.
Remove damaged or rewash linen and return it to the Housekeeping Department.
Secure locks on linen closets and linen chute doors.
Report rooms with Do Not Disturb signs or bolted doors to the Housekeeping Department as required.
Keep the immediate supervisor promptly and fully informed of problems or unusual matters of significance.
Perform other duties as assigned.