Room Attendant

Coast Hotels•Victoria, BC

113d•Onsite

About The Position

The Room Attendant will contribute to the overall success of the hotel by ensuring that the Coast Hotels cleanliness and hygiene standards are consistently met for all guest room and public areas of the Hotel. This position will also be responsible for maintaining a positive work environment in the housekeeping area while maintaining high internal / external customer service standards.

Requirements

Successful completion of high school education preferred, but combination of experience and education will be considered
Physical requirements include the ability to lift, push and pull a minimum of 40 pounds, to stand and / or walk for an extended period of time, ability to stoop, kneel and reach, or perform repetitive foot and hand action, and the ability to bend at the waist
Demonstrated ability to work in a fast paced, multi-tasking team environment
Demonstrated superior customer service philosophy
Good verbal and written English communication skills
Exemplifies Coast’s core values and enjoys working in a culture of accountability
Able to work a flexible schedule, which includes evenings, weekends and holidays

Nice To Haves

Minimum 1-year experience in a similar position an asset

Responsibilities

Reviews and discusses room assignment sheet with Housekeeping Supervisor at the beginning of every shift
Is committed to working safely, including adherence to safety regulations, hygiene and cleanliness
Follows Coast Hotels procedures for the cleaning and making up of rooms
Changes linens in assigned guest rooms according to established policies and procedures
Ensures that all room amenities are in place, and that all drapes, sheers, windows and balcony doors are closed and locked prior to room completion.
Conducts daily inspections of assigned rooms for deficiencies and immediately completes work orders for the maintenance department
Conducts room checks and informs Housekeeping of any discrepancies
Turns in all lost & found items to the Housekeeping Office immediately upon leaving an assigned floor
Ensures that the housekeeping cart is fully supplied, and that all needed supplies and equipment are in good working order
Sorts recyclable items according to Coast Hotels recycling program guidelines
Other duties as assigned by the Executive Housekeeper