Room Attendant

Temecula Creek Inn•Temecula, CA

60d•Onsite

About The Position

The Room Attendant's essential purpose is to maintain the cleanliness and order of all guestrooms in accordance with the standards set forth by the Temecula Creek Inn. This role involves cleaning and organizing assigned guestrooms within a specified timeframe, meeting established performance and cleaning standards, and completing routine housekeeping tasks. The position also requires replenishing linens and amenities, performing general cleaning tasks and projects, documenting room status, assisting other room attendants, maintaining the linen closet, keeping exterior corridors and common areas clean, assisting with guest requests, maintaining an organized supply cart, reporting maintenance concerns, ensuring a secure environment for guests and employees, reporting suspicious activity, protecting guest confidentiality, and adhering to all safety procedures.

Requirements

Able to understand read and communicate basic instructions, warning labels, task assignments and requests in English.
Detail oriented, trustworthy and reliable.
Ability to organize, plan and manage time to effectively complete all tasks as assigned.
Ability to interact with others in a professional and courteous manner at all times.
Works productively alone or with others as needed with minimal supervision.
Ability to meet tight deadlines for completion of job duties.
Ability to handle several tasks at once as may be assigned and monitored by multiple Supervisors.
Must be able to adapt quickly to new standards and changes in policy reflecting Temecula Creek Inns commitment to continued improvement in quality and service.

Nice To Haves

Previous hotel experience helpful, but not required.

Responsibilities

Clean and organize all assigned guestrooms in the allotted time frame on a daily basis.
Satisfactorily meet the performance and cleaning standards established by the hotels Housekeeping Department.
Complete all routine Housekeeping tasks as instructed.
Replenish all linens and amenities according to standards.
Complete general cleaning tasks (including, but not limited to, shampooing of carpets, cleaning of windows, moving of furniture, etc.) and projects as assigned by a manager in a timely fashion without sacrificing the completion of regularly scheduled cleaning duties.
Correctly document room status and cleaning progress on daily assignment device as instructed.
Assist other Room Attendants, as directed, in the completion of daily work assignments.
Maintain order of the linen closet as outlined by the Housekeeping Management.
Keep all exterior corridors and common areas of all buildings free of trash, debris, spider webs and other unsightly items.
Assist in the completion of guest requests in a timely fashion, as assigned by a manager.
Maintain an organized supply cart at all times.
Report all maintenance concerns to a manager and/or Engineering (via HotSOS) for expedient repair and to follow-up to ensure completion.
Provide a secure environment for all guests and fellow employees by ensuring all guestrooms are locked and all assigned keys are maintained according to departmental procedure.
Report any suspicious person or situation to a manager immediately for investigation.
Protect guest confidentiality.
Maintain the integrity of the housekeeping closet by ensuring that the doors remain closed and locked at all times.
Complete all assigned tasks in accordance with all safety procedures as defined by the Temecula Creek Inn at all times and without exception.
Report any hazardous or unsafe condition immediately to a supervisor for investigation and follow-up.
Interact with all guests, supervisors, and fellow employees in a courteous and professional manner at all times.
Maintain and use all cleaning supplies and equipment in accordance with procedures set forth by the Temecula Creek Inn Housekeeping Department.
Handle, store, and label all hazardous substances according to state and federal regulations.
Report to work in proper uniform, including name tag, at shift time on assigned workday according to departmental schedule.
Follow all procedures regarding punch-in and punch-out for work as defined by the Temecula Creek Inn.
Follow call-out procedures regarding attendance, tardiness, and absence as set forth by the Temecula Creek Inn.
Maintain Housekeeping Storage, Office, Supply Areas, and Laundry in an orderly and professional manner at all times.
Utilize supplies efficiently to eliminate waste.
Follow all recycling practices to ensure the Temecula Creek Inn maintains its position as an environmentally conscious member of the community.
Report all found items to a manager immediately according to Lost and Found procedures established by the Temecula Creek Inn.
Promote & comply with all policies and procedures of Temecula Creek Inn.
Immediately report all suspicious occurrences and hazardous conditions to a manager immediately for investigation and follow-up.
Always practice safe work habits, to avoid injury to self and others, including compliance with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment.
Ensure proper handling, storage, and labeling of all hazardous chemicals used by housekeeping employees, in accordance with state and federal regulations.
Complete all assigned tasks in accordance with all safety procedures as defined by Temecula Creek Inn at all times and without exception.
Maintain the cleanliness and safety of work areas at all times.
Practice safe work habits at all times, to avoid injury to self and others.
Attend all mandatory meetings, as directed.
Perform other tasks, including cross-training, as directed.