Room Attendant

Westmont Hospitality Group•Ottawa, ON

7d•Onsite

About The Position

The Room Attendant is responsible for cleaning and servicing guest rooms daily in accordance with hotel and brand standards. This role involves maintaining the cleanliness and presentation of guest rooms, ensuring all amenities are replenished, and reporting any maintenance or security issues. The Room Attendant also assists with operational support, maintains organized work areas, and collaborates with team members to ensure efficient operations and guest satisfaction.

Requirements

High school diploma or equivalent preferred.
Previous housekeeping or hospitality experience considered an asset.
Strong attention to detail and organizational skills.
Ability to work independently and efficiently in a fast-paced environment.
Strong communication and teamwork skills.
Must be able to speak, read, write, and understand English.
Knowledge of proper cleaning procedures, chemicals, and equipment handling is an asset.

Responsibilities

Clean and service guest rooms daily in accordance with hotel and brand standards.
Change bed linens and make beds neatly and efficiently.
Vacuum carpets and floors throughout guest rooms and assigned areas.
Dust and polish furniture, fixtures, lamps, televisions, mirrors, picture frames, and other room surfaces.
Thoroughly clean and sanitize bathrooms, including sinks, toilets, showers, tubs, mirrors, and floors.
Remove fingerprints, smudges, and marks from glass, mirrors, windows, and other surfaces.
Ensure all guest room amenities and supplies are properly replenished and presented according to standards.
Ensure rooms are fully secured and all lights, televisions, and air conditioning units are turned off when service is complete.
Report maintenance deficiencies, damages, safety hazards, and suspicious activity promptly to the Supervisor or Manager.
Report all missing items, damaged items, and personal belongings left behind in guest rooms immediately.
Follow all lost and found procedures and ensure items are turned in promptly.
Handle and use cleaning chemicals and equipment safely and according to established procedures.
Maintain responsibility for assigned pass keys and ensure they are returned daily.
Follow all Occupational Health & Safety policies, procedures, and safe work practices.
Maintain housekeeping carts, storage areas, and workspaces in a clean and organized manner.
Assist with additional cleaning duties and special projects as assigned by the Executive Housekeeper or management team.
Coordinate the removal and storage of rollaway beds, cribs, and other guest-requested items.
Work collaboratively with team members to ensure efficient daily operations and exceptional guest satisfaction.