Room Attendant
About The Position
Responsible for the cleaning and preparation of guestrooms for the guests while maintaining hotel standards and consistency. This role involves ensuring all assigned guestrooms are cleaned according to hotel standards, including making beds, cleaning bathrooms, vacuuming carpet, and dusting furniture. The attendant will also place and restock usable items in the suite, clean exterior entry areas and windows, and operate housekeeping equipment safely. Daily tasks include maintaining and restocking the housekeeping cart and assisting with monthly inventory. The position requires knowledge of all hotel emergency procedures, adherence to safety guidelines, and compliance with quality assurance standards. Proper administration of key control for issued keys and keys left by guests is essential. The attendant must bring all lost and found items to a supervisor or manager for logging and storage. Guest interactions require a friendly and welcoming demeanor, and the use of the L.E.A.R.N Model for guest recovery incidents. The role also involves reporting unusual situations in guestrooms, completing maintenance work orders, accommodating special guest requests, and answering questions about the hotel and local facilities. The job description notes that duties may change and require frequent physical activity, including bending, lifting, carrying, twisting, pushing, pulling, reaching, kneeling, and prolonged periods of standing and/or walking, with the ability to lift, push, and pull a minimum of 50 pounds.
Requirements
- Must be able to lift, push, and pull a minimum of 50 pounds
- Capable of frequently bending, lifting, carrying, twisting, pushing, pulling, reaching, kneeling, and may require prolonged periods of standing and/or walking
Responsibilities
- Clean assigned guestrooms according to hotel standards. This includes but is not limited to making beds, cleaning bathrooms, vacuuming carpet, and dusting furniture
- Place and restock useable items in the suite including paper items, soap, towels, and any other items designated by hotel standards
- Clean immediate exterior entry areas and windows, according to hotel standards
- Operate housekeeping equipment in a correct and safe manner
- Maintain and restock housekeeping cart each day
- Assist in monthly housekeeping inventory
- Responsible for knowing all hotel emergency procedures
- Follow all hotel safety guidelines and requirements
- Responsible for following all hotel quality assurance standards for department
- Responsible for the proper administration of key control for issued keys
- Responsible for the proper administration of keys left by guests in suite
- Bring all lost and found items to the supervisor’s or manager’s office for logging and storage
- Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)
- Always have a friendly and welcoming demeanor when interacting with our guests
- Report immediately to a supervisor or manager any out of the ordinary situation in the guestrooms including unreported pets, parties in the suite, unusually dirty suites, a vacant suite when the room is thought to be occupied, or an occupied suite when the room is thought to be vacant
- Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner
- Accommodate guest special requests courteously
- Answer guest questions regarding the hotel and local area facilities and services
- Carry out any reasonable request by management that I am capable of performing
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What This Job Offers
Education Level
No Education Listed
Number of Employees
1-10 employees
