H2B | Room Attendant

Omni Hotels & Spas•Nashville, TN

1d•Onsite

About The Position

No Job Description for a position can possibly include all duties which may be requested by guest or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position. The purpose of this role is to service and clean vacant or occupied guest rooms in accordance with Omni standards.

Requirements

Able to maintain a 4-Diamond level of service.
Able to work with Management on special projects.
Attention to detail.
Maintain a professional business appearance, attitude, and performance.
Must be able to work a variety of shifts, including weekends and holidays.

Responsibilities

Respond to all guest requests appropriately.
Complete full service for assigned number of rooms within allotted time, 16-18 rooms per day.
Keep the supply cart neat and organized at all times.
Supply cart is kept in guest room with the door shut while room is being serviced.
Room Attendant sign must be placed on outside of guest door while room is being serviced.
Door stopper must be used when ever guest door is open.
Check all equipment prior to and after its use to ensure that it is in good working order.
Remove room service tables and trays from guest rooms.
Abide by the Lost and Found procedures to ensure safe return of guest belongings.
When you need your dirty linen picked up by your Houseperson call Housekeeping Coordinator.
All guest rooms must be punched into the phone before and after cleaning.
Maintain guest hallways neat and free of linen at all times.
Knowledge of hotel, facilities and events.
All VIP rooms take priority and should be cleaned first.
To ensure hotel, guest and associates are maintained in a safe and secure environment.