Room Attendant

WINDSOR CAPITAL GROUP•Asheville, NC

8d•Onsite

About The Position

Windsor Hospitality is seeking a Room Attendant for the Renaissance Asheville, a 278-room hotel located in downtown Asheville. This role is crucial in ensuring guests have a clean, comfortable, and welcoming room, directly impacting their overall stay and the creation of memorable experiences.

Requirements

Previous housekeeping or cleaning experience in a hotel or hospitality setting preferred — but we’ll train the right person!
A positive attitude, strong work ethic, and a genuine commitment to delivering great guest experiences.
Ability to follow instructions, work independently, and stay organized throughout your shift.
Physical stamina to perform a role that involves walking, standing, bending, and lifting up to 50 lbs throughout the shift.
Ability to communicate clearly and professionally with guests, teammates, and supervisors.

Responsibilities

Clean and service assigned guest rooms daily, including making beds, cleaning bathrooms, dusting, and vacuuming to Windsor brand standards.
Replenish guest rooms with fresh linens, towels, amenities, and supplies to ensure every room is fully stocked and guest-ready.
Maintain cleanliness of all assigned areas including hallways, lobbies, restrooms, corridors, and public spaces.
Use cleaning equipment and chemical products safely and in accordance with property safety guidelines.
Conduct a thorough visual inspection of each room upon completion and mark rooms ready in the designated system.
Respond to special guest requests promptly and professionally with a friendly, helpful attitude.
Report maintenance issues, damages, or safety hazards to the Housekeeping Supervisor immediately.
Maintain uniform and name badge standards at all times while on property.
Support and uphold Windsor Hospitality’s core values — Growth, Resourcefulness, Integrity, and Teamwork (GRIT) — in every interaction.
Perform all other duties as assigned by a manager or supervisor.