Room Attendant

Ko-Kwel Casino Resort Medford•Medford, OR

11d•Onsite

About The Position

The Housekeeping team member is a behind-the-scenes hero, creating sparkling, welcoming spaces that make every guest feel at home. From fluffing pillows to restocking amenities, this role ensures guest rooms shine, bathrooms sparkle, and every detail contributes to an exceptional stay. Each action helps turn an ordinary visit into a memorable experience, combining attention to detail with genuine hospitality.

Requirements

Ability to accomplish work tasks by a given deadline.
Ability to work individually.
Ability to work with others to accomplish objectives.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one situations to guests and other employees of the organization.
Ability to work with chemicals on a daily basis; ability to read and follow SDS sheets.
Comfortable communicating clearly and positively with both guests and teammates.
Must be available to work weekends, holidays, and evenings when the casino is busy.
Regularly required to stand for extended periods, and frequently walk, and use hands to: handle or feel objects, tools or controls, reach with hands and arms, talk or hear, stoop, kneel, crouch, crawl or occasionally sit.
Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Must be able to bend over, kneel, and work on hands and knees for prolonged periods of time.
Ability to clean up to 18 rooms on a daily basis.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus.
Ability to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people.

Nice To Haves

Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
GED or High School Diploma preferred.
Previous hotel housekeeping or related experience preferred.

Responsibilities

Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
Warmly greet guests, respond to requests, and maintain privacy and security, creating an environment that encourages repeat visits.
Vacuum carpets, upholstery, and draperies, dust furniture, and make beds to hotel standards.
Clean walls, doors, windows, windowsills, and woodwork, and empty and sanitize wastebaskets.
Clean and sanitize bathrooms, replenish toiletries, and restock guest amenities.
Arrange furnishings and accessories according to hotel specifications after cleaning.
Complete closing duties, including cleaning, stocking, and organizing carts, wrapping toilet paper, assisting colleagues, organizing stockrooms, and processing reclaim.
Take on daily projects during slower occupancy or lighter days to maintain hotel standards.
Handle lost and found items responsibly and report damage or suspicious activity to the supervisor on duty.
Resolve or escalate guest concerns, complaints, or suggestions to ensure superior service and a positive guest experience.
Jump in where needed to support the team and keep things running smoothly.
(Other duties as assigned)