Room Attendant (Full-Time)

AccorHotelOttawa, ON
Onsite

About The Position

The Fairmont Chateau Laurier hotel in Ottawa is looking to fill the role of Room Attendant. This is a full-time, permanent position located next door to the Parliament Buildings in Canada's capital. The hotel is committed to providing a wonderful company culture, learning opportunities, and a chance to make a difference through Corporate Social Responsibility activities.

Requirements

  • Previous housekeeping experience an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team with minimum supervision
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Responsibilities

  • Consistently offer welcoming, friendly and warm service to external and internal guests
  • Provide intuitive service, engaging with external and internal guests and anticipating their needs
  • Communicate any specific guest requests or concerns with a Housekeeping leader
  • Take ownership of guests’ privacy and belongings, while ensuring exceptional service
  • Return and properly tag all lost and found articles in the Housekeeping Office
  • Clean and sanitize all assigned guestrooms and public spaces including: dusting, making beds, soiled linen/garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning and replenishing rooms with supplies
  • Participate in deep cleaning of rooms as required
  • Maintain proper usage of cleaning supplies and equipment
  • Consistently update and record all cleaned rooms
  • Follow detailed cleaning standards in both stayover and vacant rooms as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
  • Follow all safety & sanitation policies and work safely to prevent injury
  • Foster positive cross departmental relationships to create a seamless experience
  • Report any maintenance needs required in guest rooms, service areas and public spaces
  • Ability to work weekends, holidays and shift work as scheduled
  • Perform other related duties and follow hotel standards as assigned

Benefits

  • Wonderful company culture
  • Food & Beverage discount of 50% in our restaurants
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • Comprehensive extended health benefits package
  • Full rate of pay of $25.76/hour
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