Room Attendant

Onni Group•Seattle, WA

32d•Onsite

About The Position

The Room Attendant cleans guest rooms as assigned, ensuring the property’s established standards of cleanliness. This role is responsible for maintaining positive guest relations, resolving guest housekeeping complaints, and ensuring guest satisfaction. The Room Attendant must maintain complete knowledge of and comply with all departmental policies, service procedures, and standards, as well as the correct maintenance and use of equipment.

Requirements

Must have strong attention to detail with the ability to prioritize and organize.
Understand guest’s service needs.
Must be speedy and accurate.
Be a clear thinker, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
Ability to work weekends and a flexible schedule.

Responsibilities

Cleans guest rooms as assigned.
Monitors and maintains cleanliness, sanitation, and organization of assigned work areas.
Uses correct cleaning materials for designated surfaces, according to OSHA regulations and hotel requirements.
Transports cart with cleaning supplies, guest room amenities and linens to assigned guest room and positions securely.
Provides cleaning service to designated rooms on assignment sheet: empty trash containers and ashtrays; remove all dirty terry and replace with clean par to designated layout; replace soiled bed sheets and make bed with clean linen; cleans kitchen and sets lighting and thermostat to designated levels.
Responsible for maintaining positive guest relations.
Resolves guest housekeeping complaints and ensures guest satisfaction.
Maintains complete knowledge of and complies with all departmental policies/service procedures/standards.
Maintains complete knowledge of correct maintenance and use of equipment.
Uses equipment only as intended.
Anticipates guests’ needs, responds promptly, and acknowledges all guests, however busy and whatever time of day.
Becomes familiar with all services/features and local attractions/activities to respond to guest inquiries accurately.
Removes soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Replaces facial, toilet tissue and bathroom amenities in correct amount and location.
Updates status of rooms cleaned and turned down on assignment sheet/ in the system.
Returns and restocks cart at end of shift.
Empties vacuum bag and wipes vacuum clean.
Ensures security of any assigned guest room keys.
Reports any damages or maintenance problems as well as turns over any lost and found items from guest rooms to the Manager.
Makes up cribs and rollaway beds and re-hang/refold clothes.
Performs other duties as assigned.