Room Attendant-Full Time

PCH Hotels & Resorts•Birmingham, AL

15h•Onsite

About The Position

The Room Attendant is responsible for the thorough cleaning of guestrooms, including replacing all linen and towels, vacuuming, dusting, replacing guest supplies, and detailed bathroom cleaning. This role requires responsiveness to guest requests and effective communication. The position involves bending and lifting. The Room Attendant ensures assigned rooms are cleaned to a high standard, contributing to guest comfort and satisfaction. Daily inspection of assigned rooms, including vacant maintenance (VM) and vacant ready (VR) rooms, is required, with prompt reporting of discrepancies to the Housekeeping Supervisor. Rechecking rooms at departure times and reporting their status for efficient turnover is also a key duty. Reporting any maintenance needs to the Engineering department or Housekeeping Supervisor ensures timely repairs. Courteous entry into guest rooms, including knocking and announcing, is expected. Upon entry, all trash is to be picked up, and any missing items reported. Linens are changed and beds are made according to brand standards. Bathrooms are thoroughly cleaned, and standard bathroom items are properly placed. Dusting, vacuuming, cleaning inside drawers, and checking under beds are part of maintaining tidiness. The housekeeping cart must be restocked for the next day. Keys and the cart are turned in at the end of the shift. Lost and found items are reported to the appropriate department. Room service trays are removed from rooms and placed in the hallway. Rollaway beds are made up and housekeeping aides are notified for removal. Maintaining a high level of guest hospitality and professionalism is essential.

Requirements

Ability to bend and lift.
Ability to communicate easily with guests.
Responsiveness to guest requests.

Responsibilities

Thoroughly clean guestrooms, including replacing linen and towels, vacuuming, dusting, and replacing guest supplies.
Perform thorough bathroom cleaning.
Notify Housekeeping Management or Engineering of any maintenance or repair needs.
Respond to guest requests and communicate easily with guests.
Clean and maintain assigned rooms to a high standard of cleanliness.
Verify and visually inspect all assigned rooms daily, including VM and VR rooms.
Report any discrepancies to the Housekeeping Supervisor promptly.
Recheck all rooms at departure times and report room status for efficient turnover.
Report any maintenance work needed to the Engineering department or Housekeeping Supervisor.
Enter guest rooms courteously, knocking and announcing presence.
Ensure all trash is picked up upon entering a guest room.
Report any missing items to the Housekeeping Supervisor.
Change linens and make beds according to brand standards.
Thoroughly clean the bathroom, including shower doors, walls, mirror, tub, toilet, and floor.
Properly place standard items in the bathroom area.
Dust room items, vacuum the floor, clean inside drawers, and check under beds.
Restock the housekeeping cart for the next day.
Turn in keys and the housekeeping cart at the end of the shift.
Report all lost and found items to the Lost and Found department.
Remove room service trays from rooms and place them in the hallway.
Make up rollaway beds and notify housekeeping aides for removal and storage.
Maintain the highest level of guest hospitality and professionalism.