Room Attendant-Full Time

Auburn Marriott Opelika Resort & Spa at Grand National•Hoover, AL

47d•Onsite

About The Position

The Room Attendant is responsible for the thorough cleaning and maintenance of guestrooms, ensuring a high standard of cleanliness and guest satisfaction. This includes replacing all linen and towels, vacuuming, dusting, replacing guest supplies, and meticulously cleaning bathrooms. The role requires responsiveness to guest requests and effective communication. The attendant must also report any maintenance or repair needs to Housekeeping Management or the Engineering Department and perform physical tasks such as bending and lifting.

Requirements

Must be very responsive to guest requests and be able to communicate easily with them.

Responsibilities

Thorough cleaning of guestrooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning.
Notifies the Housekeeping Management or the Engineering Department of any maintenance or repair that needs to be done.
Must be very responsive to guest requests and be able to communicate easily with them.
Clean and maintain assigned rooms to a high standard of cleanliness, ensuring guest comfort and satisfaction.
Verify and visually inspect all rooms assigned daily, including vacant maintenance (VM) and vacant ready (VR) rooms. Report any discrepancies to the Housekeeping Supervisor promptly.
Recheck all rooms at departure times and report the room status to the Housekeeping Supervisor for efficient room turnover.
Report any maintenance work needed to the Engineering department or Housekeeping Supervisor to ensure timely repairs and maintenance.
Enter each guest room by knocking on the door and saying Good morning, Good afternoon, or Good evening, Housekeeping, displaying courtesy and respect for guests' privacy.
Upon entering the guest room, ensure all trash is picked up and promptly report any missing items to the Housekeeping Supervisor.
Change linens and make beds according to brand standards, ensuring a comfortable and inviting atmosphere for guests.
Thoroughly clean the bathroom, including shower doors, walls, mirror, tub, toilet, and floor. Properly place standard items in the bathroom area for guest convenience.
Dust room items, vacuum the floor, clean inside drawers, and check under beds to maintain a tidy and organized space for guests.
Restock the housekeeping cart for the next day, ensuring all necessary supplies are readily available for efficient room cleaning.
Turn in keys and the housekeeping cart at the end of the shift, ensuring proper handover and accountability.
Report all lost and found items found in guest rooms to the Lost and Found department, adhering to hotel policies.
Remove room service trays from rooms and place them in the hallway for prompt removal and cleanliness.
Make up rollaway beds and notify housekeeping aides for removal and storage, ensuring room readiness for guest needs.
Maintain the highest level of guest hospitality and professionalism, reflecting the hotel's commitment to exceptional service.