Room Attendants

Marriott•Chicago, IL

1d•Onsite

About The Position

This position is responsible for responding promptly to guest requests and maintaining the cleanliness and orderliness of guest rooms and assigned areas. The role involves preparing carts with supplies, entering guest rooms to service them, replacing linens and amenities, cleaning bathrooms, removing trash, and ensuring all appliances are present and functional. Additionally, the Room Attendant is expected to maintain a professional appearance, adhere to company policies and safety procedures, and provide excellent guest service. The role also requires the ability to perform physical tasks such as lifting objects up to 25 pounds independently and over 25 pounds with assistance, pushing and pulling a loaded housekeeping cart, and performing tasks that require reaching, bending, twisting, and stooping. Extended periods of standing, sitting, kneeling, or walking are expected, along with fine motor skills for manipulating objects. The Room Attendant must also be able to communicate clearly and professionally, support team goals, and meet quality standards.

Requirements

No high school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Respond promptly to requests from guests and other departments.
Fill cart with supplies and transport cart to assigned area.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Replace guest amenities and supplies in rooms.
Replace dirty linens and terry with clean items.
Make beds and fold terry.
Clean bathrooms.
Remove trash, dirty linen, and room service items.
Check that all appliances are present in the room and in working order.
Straighten desk items, furniture, and appliances.
Dust, polish, and remove marks from walls and furnishings.
Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures.
Report any maintenance problems, safety hazards, accidents, or injuries.
Complete safety training and certifications.
Properly store flammable materials.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, kneel, or walk for an extended period across an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Perform other reasonable job duties as requested by Supervisors.